DSI WebApp

W39730 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/08/2022, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030807

Work Requested

Setup Subic Staff to use new RDS Server

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Worked with Subic office to setup access to RDS Server. Noticed Subic cannot access Guam network through SonicWALL site to site VPN. Investigate and found issue was WLAN users were not able to access. Create new access rule on Subic SonicWALL to allow access from users connected via WLAN. Confirmed VPN is up. Setup RDS Server access for all Subic users and confirmed access is ok. Map Guam Server Logistics network share drive on Subic user's workstation. RDS Server access is up and operational.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with Subic office to setup access to RDS Server. Noticed Subic cannot access Guam network through SonicWALL site to site VPN. Investigate and found issue was WLAN users were not able to access. Create new access rule on Subic SonicWALL to allow access from users connected via WLAN. Confirmed VPN is up. Setup RDS Server access for all Subic users and confirmed access is ok. Map Guam Server Logistics network share drive on Subic user's workstation. RDS Server access is up and operational.	Kevin Hsueh	09/08/2022 09:00 am	09/08/2022 11:54 am	02:54

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/08/2022 11:53 am	Created workorder.	Kevin H.
09/08/2022 11:53 am	Assigned: Kevin Hsueh	Kevin H.
09/08/2022 11:53 am	Updated status to Scheduled	Kevin H.
09/08/2022 11:54 am	Check-in 09/08/2022 09:00 am	Kevin H.
09/08/2022 11:56 am	Updated status to Service Completed	Kevin H.
09/08/2022 11:56 am	Work Order Tasks Added	Kevin H.
09/08/2022 11:56 am	Check-out 09/08/2022 11:54 am	Kevin H.
09/08/2022 11:59 am	Service Completed	Kevin H.
09/08/2022 11:59 am	Updated status to Pending Approval	Kevin H.
09/08/2022 11:59 am	No Signature: Remote Support	Kevin H.
09/08/2022 02:48 pm	Approved.	Chu H.
09/08/2022 02:48 pm	Updated status to Submitted for Invoicing	Chu H.
09/08/2022 04:14 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39730

Work Orders