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W39788   Invoiced

09/28/2022, 08:30 am   
Remote
Service Contract
AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No
030851

Work Requested

Set email forwarding for jgarrido@ambyth.com to abarcinas@ambyth.com. Troubleshoot sending of emails to tollgroup.com
Work Requested by: Jay Garrido

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

set jgarrido@ambyth.com emails to forward to abarcinas@ambyth.com. Forwarding to be removed on October 24 when Jay returns. Christi reported tollgroup.com advised they are not receiving ambyth.com emails. Check email server and ran a outbound email report for 9/26/2022 to 9/28/2022. Report shows 12 emails sent to tollgroup.com where successfully delivered. Issue is on tollgroup.com email server not allowing ambyth.com emails. Suggested to Christi to have tollgroup.com add ambyth.com to their email filter allowed list. Sent a separate email with a screenshot of the outbound email successful delivery report.
Work Completed Technician Check-in Check-out Actual Hrs
1 set jgarrido@ambyth.com emails to forward to abarcinas@ambyth.com. Forwarding to be removed on October 24 when Jay returns. Christi reported tollgroup.com advised they are not receiving ambyth.com emails. Check email server and ran a outbound email report for 9/26/2022 to 9/28/2022. Report shows 12 emails sent to tollgroup.com where successfully delivered. Issue is on tollgroup.com email server not allowing ambyth.com emails. Suggested to Christi to have tollgroup.com add ambyth.com to their email filter allowed list. Sent a separate email with a screenshot of the outbound email successful delivery report. Kevin Hsueh
09/28/2022 08:30 am 09/28/2022 09:30 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
09/28/2022 09:42 am Created workorder. Kevin H.
09/28/2022 09:42 am Assigned: Kevin Hsueh Kevin H.
09/28/2022 09:42 am Updated status to Scheduled Kevin H.
09/28/2022 09:44 am Check-in 09/28/2022 08:30 am Kevin H.
09/28/2022 09:47 am Updated status to Service Completed Kevin H.
09/28/2022 09:47 am Work Order Tasks Added Kevin H.
09/28/2022 09:47 am Check-out 09/28/2022 09:30 am Kevin H.
09/28/2022 10:06 am Service Completed Kevin H.
09/28/2022 10:06 am Updated status to Pending Approval Kevin H.
09/28/2022 10:06 am No Signature: Remote Support Kevin H.
09/28/2022 11:54 am Approved. Chu H.
09/28/2022 11:54 am Updated status to Submitted for Invoicing Chu H.
09/28/2022 01:42 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W39788