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W39791 Invoiced

Customer/Point of Contact:

Moylan's Insurance
Ronaldo De Lima (1(671)477-8613)

Scheduled Date/Time:

09/28/2022, 02:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4063: DSI Standard Service 2022

Rates:

DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Ron De Lima

Date Signed:

09/28/2022

Invoice Number:

030853

Work Requested

Troubleshoot Patton Gateway.

Work Requested by: Ronaldo De Lima

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Ron De Lima reported that Moylan's has been experience frequent intermittent drops for outbound and incoming calls. Check Patton Gateway and confirmed no problems on Patton Gateway registration on Patton Gateway logs and 3CX Phone System logs. Check PRI circuit and noted that error Amber LEDs were present for ESF and B8ZS (PRI Protocols). GTA PRI is causing the issue. Advised Ron De Lima that a trouble ticket will need to be created with GTA to resolve issues on the PRI.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Ron De Lima reported that Moylan's has been experience frequent intermittent drops for outbound and incoming calls. Check Patton Gateway and confirmed no problems on Patton Gateway registration on Patton Gateway logs and 3CX Phone System logs. Check PRI circuit and noted that error Amber LEDs were present for ESF and B8ZS (PRI Protocols). GTA PRI is causing the issue. Advised Ron De Lima that a trouble ticket will need to be created with GTA to resolve issues on the PRI.	Kevin Hsueh	09/28/2022 01:50 pm	09/28/2022 02:49 pm	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/28/2022 01:30 pm	Created workorder.	Kevin H.
09/28/2022 01:30 pm	Assigned: Kevin Hsueh	Kevin H.
09/28/2022 01:30 pm	Updated status to Scheduled	Kevin H.
09/28/2022 01:50 pm	Check-in 09/28/2022 01:50 pm	Kevin H.
09/28/2022 01:50 pm	Arrived 09/28/2022 01:50 pm	Kevin H.
09/28/2022 02:22 pm	Customer Signature Posted	Kevin H.
09/28/2022 02:52 pm	Updated status to Service Completed	Kevin H.
09/28/2022 02:52 pm	Work Order Tasks Added	Kevin H.
09/28/2022 02:52 pm	Check-out 09/28/2022 02:49 pm	Kevin H.
09/29/2022 09:13 am	Service Completed	Kevin H.
09/29/2022 09:13 am	Updated status to Pending Approval	Kevin H.
09/29/2022 11:02 am	Approved.	Chu H.
09/29/2022 11:02 am	Updated status to Submitted for Invoicing	Chu H.
09/29/2022 11:05 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39791

Work Orders