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W39799 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/30/2022, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030859

Work Requested

Work with Ambyth Saipan to troubleshoot network

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Gail requested to work with Saipan office on their network as it was down. White Coconut moved Ambyth Saipan to a new office. Work with Benjie remotely to trace equipment and network lines. White Coconut installed a new EdgeMax device which was connected to Docomo internet. SonicWALL firewall and all other network equipment connect to EdgeMax. Worked with Benjie to remove all connections from EdgeMax and reconnect cables to SonicWALL firewall properly. confirmed site to site VPN between Guam and Saipan is up after correcting network cable connections. Confirmed all staff can access internet after correcting network cable connections.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Gail requested to work with Saipan office on their network as it was down. White Coconut moved Ambyth Saipan to a new office. Work with Benjie remotely to trace equipment and network lines. White Coconut installed a new EdgeMax device which was connected to Docomo internet. SonicWALL firewall and all other network equipment connect to EdgeMax. Worked with Benjie to remove all connections from EdgeMax and reconnect cables to SonicWALL firewall properly. confirmed site to site VPN between Guam and Saipan is up after correcting network cable connections. Confirmed all staff can access internet after correcting network cable connections.	Kevin Hsueh	09/30/2022 09:30 am	09/30/2022 12:30 pm	03:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/30/2022 12:31 pm	Created workorder.	Kevin H.
09/30/2022 12:31 pm	Assigned: Kevin Hsueh	Kevin H.
09/30/2022 12:31 pm	Updated status to Scheduled	Kevin H.
09/30/2022 12:31 pm	Check-in 09/30/2022 09:30 am	Kevin H.
09/30/2022 12:35 pm	Updated status to Service Completed	Kevin H.
09/30/2022 12:35 pm	Work Order Tasks Added	Kevin H.
09/30/2022 12:35 pm	Check-out 09/30/2022 12:30 pm	Kevin H.
09/30/2022 12:36 pm	Service Completed	Kevin H.
09/30/2022 12:36 pm	Updated status to Pending Approval	Kevin H.
09/30/2022 12:36 pm	No Signature: Remote Support	Kevin H.
10/03/2022 08:36 am	Approved.	Chu H.
10/03/2022 08:36 am	Updated status to Submitted for Invoicing	Chu H.
10/03/2022 03:56 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39799

Work Orders