DSI WebApp

W39820 Invoiced

Customer/Point of Contact:

Pacific Accounting Service
Ginger Yu (+1 (671) 646-5306)

Scheduled Date/Time:

10/10/2022, 08:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4063: DSI Standard Service 2022

Rates:

DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

angel

Date Signed:

10/10/2022

Invoice Number:

030870

Work Requested

Troubleshoot internet drop issues.

Work Requested by: Ginger Yu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check internet issues and confirmed issue is on GTA side. Modem was not synced up when first arriving to site. Modem resynced and then dropped again at 8:55am. Second resync occured at 9:00am and modem stayed synced. Call GTA and advised this issue happens every morning around 8:50am to 9:00am per Pacific Account. Trouble ticket generated and GTA tech will be onsite on 10/13/2022

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check internet issues and confirmed issue is on GTA side. Modem was not synced up when first arriving to site. Modem resynced and then dropped again at 8:55am. Second resync occured at 9:00am and modem stayed synced. Call GTA and advised this issue happens every morning around 8:50am to 9:00am per Pacific Account. Trouble ticket generated and GTA tech will be onsite on 10/13/2022	Kevin Hsueh	10/10/2022 08:44 am	10/10/2022 09:44 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/10/2022 08:22 am	Created workorder.	Kevin H.
10/10/2022 08:22 am	Assigned: Kevin Hsueh	Kevin H.
10/10/2022 08:22 am	Updated status to Scheduled	Kevin H.
10/10/2022 08:44 am	Check-in 10/10/2022 08:44 am	Kevin H.
10/10/2022 08:44 am	Arrived 10/10/2022 08:44 am	Kevin H.
10/10/2022 09:53 am	Customer Signature Posted	Kevin H.
10/10/2022 09:59 am	Updated status to Service Completed	Kevin H.
10/10/2022 09:59 am	Work Order Tasks Added	Kevin H.
10/10/2022 09:59 am	Check-out 10/10/2022 09:44 am	Kevin H.
10/10/2022 10:00 am	Service Completed	Kevin H.
10/10/2022 10:00 am	Updated status to Pending Approval	Kevin H.
10/10/2022 10:16 am	Approved.	Chu H.
10/10/2022 10:16 am	Updated status to Submitted for Invoicing	Chu H.
10/10/2022 10:26 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39820

Work Orders