DSI WebApp

W39885 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

11/10/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jacob Tareyama

Date Signed:

11/10/2022

Invoice Number:

030890

Work Requested

Meeting to discuss IT. Troubleshoot network

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Network issues reported. Several users unable to connect to server and printers. Noted workstations were getting IP addresses of 10.192.168.x . A Dlink device is providing these addresses. Found the dlink device in server room and device is used for Docomo IP Phones. disconnect dlink and ip addresses were received correctly (192.168.200.x) but IP Phones went down. Reconnect dlink, IP phones came up but incorrect IP addresses being assigned again. Tried to contact docomo but was unable to reach them. After 45 minutes, network went back to normal. Test release and renew IP and obtained the correct IP Addresses. Ambyth to create a ticket with docomo to check their dlink device

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Network issues reported. Several users unable to connect to server and printers. Noted workstations were getting IP addresses of 10.192.168.x . A Dlink device is providing these addresses. Found the dlink device in server room and device is used for Docomo IP Phones. disconnect dlink and ip addresses were received correctly (192.168.200.x) but IP Phones went down. Reconnect dlink, IP phones came up but incorrect IP addresses being assigned again. Tried to contact docomo but was unable to reach them. After 45 minutes, network went back to normal. Test release and renew IP and obtained the correct IP Addresses. Ambyth to create a ticket with docomo to check their dlink device	Kevin Hsueh	11/10/2022 10:00 am	11/10/2022 12:24 pm	02:24

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/10/2022 11:47 am	Created workorder.	Kevin H.
11/10/2022 11:47 am	Assigned: Kevin Hsueh	Kevin H.
11/10/2022 11:47 am	Updated status to Scheduled	Kevin H.
11/10/2022 11:49 am	Check-in 11/10/2022 10:00 am	Kevin H.
11/10/2022 11:50 am	Arrived 11/10/2022 10:00 am	Kevin H.
11/10/2022 11:54 am	Customer Signature Posted	Kevin H.
11/10/2022 12:29 pm	Updated status to Service Completed	Kevin H.
11/10/2022 12:29 pm	Work Order Tasks Added	Kevin H.
11/10/2022 12:29 pm	Check-out 11/10/2022 12:24 pm	Kevin H.
11/10/2022 12:30 pm	Service Completed	Kevin H.
11/10/2022 12:30 pm	Updated status to Pending Approval	Kevin H.
11/10/2022 12:37 pm	Approved.	Chu H.
11/10/2022 12:37 pm	Updated status to Submitted for Invoicing	Chu H.
11/10/2022 03:10 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39885

Work Orders