DSI WebApp

W39900 Invoiced

Customer/Point of Contact:

Guam Memorial Park
Roxanne Simpkin-Williams (1-671-734-9835)

Scheduled Date/Time:

11/21/2022, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6012: Guam Memorial Park - Service Contract (03/01/22 - 02/28/23)

Rates:

Guam Memorial Park - Service Contract (03/01/22 - 02/28/23) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030936

Work Requested

Roxanne unable to access outlook on her workstation and 2 iPads.

Work Requested by: Roxanne Simpkin-Williams

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Roxanne reported that Outlook on her workstation and iPads are not connecting to Exchange. Check and noticed that Roxanne's user account password required a password change based on server password rotation policy. Assist to change password. Provided new password to Roxanne. Outlook on workstation and iPads are connecting to Exchange properly once new password was entered.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Roxanne reported that Outlook on her workstation and iPads are not connecting to Exchange. Check and noticed that Roxanne's user account password required a password change based on server password rotation policy. Assist to change password. Provided new password to Roxanne. Outlook on workstation and iPads are connecting to Exchange properly once new password was entered.	Kevin Hsueh	11/21/2022 10:30 am	11/21/2022 11:00 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
11/21/2022 02:54 pm	Created workorder.	Kevin H.
11/21/2022 02:54 pm	Assigned: Kevin Hsueh	Kevin H.
11/21/2022 02:54 pm	Updated status to Scheduled	Kevin H.
11/21/2022 02:55 pm	Check-in 11/21/2022 10:30 am	Kevin H.
11/21/2022 02:57 pm	Updated status to Service Completed	Kevin H.
11/21/2022 02:57 pm	Work Order Tasks Added	Kevin H.
11/21/2022 02:57 pm	Check-out 11/21/2022 11:00 am	Kevin H.
11/21/2022 02:58 pm	Service Completed	Kevin H.
11/21/2022 02:58 pm	Updated status to Pending Approval	Kevin H.
11/21/2022 02:58 pm	No Signature: Remote Support	Kevin H.
11/22/2022 08:33 am	Approved.	Chu H.
11/22/2022 08:33 am	Updated status to Submitted for Invoicing	Chu H.
11/22/2022 08:34 am	Approved.	Chu H.
11/22/2022 08:34 am	Updated status to Submitted for Invoicing	Chu H.
11/22/2022 09:21 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39900

Work Orders