DSI WebApp

W39936 Invoiced

Customer/Point of Contact:

Equatorial Manufactory, Inc.
Benny Ng

Scheduled Date/Time:

12/05/2022, 02:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4064: Emergency Response 2022

Rates:

Emergency Response 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lucy Garcia

Date Signed:

12/05/2022

Invoice Number:

030963

Work Requested

Troubleshoot Internet/Network. Internet/Network down.

Work Requested by: Benny Ng

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Bennys workstation internet down while all others are up. EMISRV crashed due to a failed HDD0. Configure Bennys network settings to use the SonicWALL for DNS and test internet access ok. DSI to provide a quote for a new server HDD. all network drive access down due to server not accessible.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Bennys workstation internet down while all others are up. EMISRV crashed due to a failed HDD0. Configure Bennys network settings to use the SonicWALL for DNS and test internet access ok. DSI to provide a quote for a new server HDD. all network drive access down due to server not accessible.	Kevin Hsueh	12/05/2022 02:29 pm	12/05/2022 03:18 pm	00:49

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/05/2022 02:16 pm	Created workorder.	Kevin H.
12/05/2022 02:16 pm	Assigned: Kevin Hsueh	Kevin H.
12/05/2022 02:16 pm	Updated status to Scheduled	Kevin H.
12/05/2022 02:29 pm	Check-in 12/05/2022 02:29 pm	Kevin H.
12/05/2022 02:29 pm	Arrived 12/05/2022 02:29 pm	Kevin H.
12/05/2022 03:16 pm	Customer Signature Posted	Kevin H.
12/05/2022 03:20 pm	Updated status to Service Completed	Kevin H.
12/05/2022 03:20 pm	Work Order Tasks Added	Kevin H.
12/05/2022 03:20 pm	Check-out 12/05/2022 03:18 pm	Kevin H.
12/05/2022 03:24 pm	Service Completed	Kevin H.
12/05/2022 03:24 pm	Updated status to Pending Approval	Kevin H.
12/05/2022 04:03 pm	Approved.	Chu H.
12/05/2022 04:03 pm	Updated status to Submitted for Invoicing	Chu H.
12/05/2022 04:41 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39936

Work Orders