DSI WebApp

W40039 Invoiced

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

01/19/2023, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6001: Brooks - Service Contract (03/01/22 - 02/28/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031052

Work Requested

Troubleshoot Exchange. Per Lisa and Terry, emails to gmail.com are bouncing back

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lisa and Terry sent a bounce back email showing gmail.com is blocking guamlaw.net emails. bounce back email stated SFP and DKIM DNS record issues. Login to Network Solutions (DNS Hosting) and create SFP and DKIM TXT records. Confirmed records propagated. Send test emails from guamlaw.net to gmail.com with no issues. Advised Lisa and Terry of completion.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Lisa and Terry sent a bounce back email showing gmail.com is blocking guamlaw.net emails. bounce back email stated SFP and DKIM DNS record issues. Login to Network Solutions (DNS Hosting) and create SFP and DKIM TXT records. Confirmed records propagated. Send test emails from guamlaw.net to gmail.com with no issues. Advised Lisa and Terry of completion.	Kevin Hsueh	01/19/2023 02:00 pm	01/19/2023 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
01/19/2023 03:48 pm	Created workorder.	Kevin H.
01/19/2023 03:48 pm	Assigned: Kevin Hsueh	Kevin H.
01/19/2023 03:48 pm	Updated status to Scheduled	Kevin H.
01/19/2023 03:59 pm	Check-in 01/19/2023 02:00 pm	Kevin H.
01/19/2023 04:01 pm	Updated status to Service Completed	Kevin H.
01/19/2023 04:01 pm	Work Order Tasks Added	Kevin H.
01/19/2023 04:01 pm	Check-out 01/19/2023 03:00 pm	Kevin H.
01/19/2023 04:02 pm	Service Completed	Kevin H.
01/19/2023 04:02 pm	Updated status to Pending Approval	Kevin H.
01/19/2023 04:02 pm	No Signature: Remote Support	Kevin H.
01/20/2023 09:20 am	Approved.	Chu H.
01/20/2023 09:20 am	Updated status to Submitted for Invoicing	Chu H.
01/20/2023 09:37 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40039

Work Orders