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W40082 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

02/03/2023, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Danielle Ariola

Date Signed:

02/03/2023

Invoice Number:

031098

Work Requested

Troubleshoot Mary's Laptop

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Download, Install and run Malwarebytes scan on 2 lenovo laptops. Scan results returned with no infections detected. 2 lenovo laptops are clean. Check Mary's HP laptop and noted battery error message upon boot up. Run hardware tests and battery failed. Open and inspect laptop and noted batter module is physically bulging. DSI to provide a quote for a new battery

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Download, Install and run Malwarebytes scan on 2 lenovo laptops. Scan results returned with no infections detected. 2 lenovo laptops are clean. Check Mary's HP laptop and noted battery error message upon boot up. Run hardware tests and battery failed. Open and inspect laptop and noted batter module is physically bulging. DSI to provide a quote for a new battery	Kevin Hsueh	02/03/2023 09:46 am	02/03/2023 10:46 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
02/03/2023 08:32 am	Created workorder.	Kevin H.
02/03/2023 08:32 am	Assigned: Kevin Hsueh	Kevin H.
02/03/2023 08:32 am	Updated status to Scheduled	Kevin H.
02/03/2023 09:46 am	Check-in 02/03/2023 09:46 am	Kevin H.
02/03/2023 09:46 am	Arrived 02/03/2023 09:46 am	Kevin H.
02/03/2023 10:51 am	Customer Signature Posted	Kevin H.
02/03/2023 10:57 am	Updated status to Service Completed	Kevin H.
02/03/2023 10:57 am	Work Order Tasks Added	Kevin H.
02/03/2023 10:57 am	Check-out 02/03/2023 10:46 am	Kevin H.
02/03/2023 10:58 am	Service Completed	Kevin H.
02/03/2023 10:58 am	Updated status to Pending Approval	Kevin H.
02/06/2023 08:24 am	Approved.	Chu H.
02/06/2023 08:24 am	Updated status to Submitted for Invoicing	Chu H.
02/06/2023 01:56 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40082

Work Orders