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W40082   Invoiced

02/03/2023, 09:30 am   
Onsite
Normal
DSIG.4066: Standard Service Hour 2023
Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Danielle Ariola
02/03/2023
031098

Work Requested

Troubleshoot Mary's Laptop
Work Requested by: Mary Rhodes

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Download, Install and run Malwarebytes scan on 2 lenovo laptops. Scan results returned with no infections detected. 2 lenovo laptops are clean. Check Mary's HP laptop and noted battery error message upon boot up. Run hardware tests and battery failed. Open and inspect laptop and noted batter module is physically bulging. DSI to provide a quote for a new battery
Work Completed Technician Check-in Check-out Actual Hrs
1 Download, Install and run Malwarebytes scan on 2 lenovo laptops. Scan results returned with no infections detected. 2 lenovo laptops are clean. Check Mary's HP laptop and noted battery error message upon boot up. Run hardware tests and battery failed. Open and inspect laptop and noted batter module is physically bulging. DSI to provide a quote for a new battery Kevin Hsueh
02/03/2023 09:46 am 02/03/2023 10:46 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
02/03/2023 08:32 am Created workorder. Kevin H.
02/03/2023 08:32 am Assigned: Kevin Hsueh Kevin H.
02/03/2023 08:32 am Updated status to Scheduled Kevin H.
02/03/2023 09:46 am Check-in 02/03/2023 09:46 am Kevin H.
02/03/2023 09:46 am Arrived 02/03/2023 09:46 am Kevin H.
02/03/2023 10:51 am Customer Signature Posted Kevin H.
02/03/2023 10:57 am Updated status to Service Completed Kevin H.
02/03/2023 10:57 am Work Order Tasks Added Kevin H.
02/03/2023 10:57 am Check-out 02/03/2023 10:46 am Kevin H.
02/03/2023 10:58 am Service Completed Kevin H.
02/03/2023 10:58 am Updated status to Pending Approval Kevin H.
02/06/2023 08:24 am Approved. Chu H.
02/06/2023 08:24 am Updated status to Submitted for Invoicing Chu H.
02/06/2023 01:56 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W40082