DSI WebApp

W40093 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Ryan Mummert (671-300-3226)

Scheduled Date/Time:

02/07/2023, 02:05 pm

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4068: Emergency Response 2023

Rates:

Emergency Response 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jonathan Bondoc

Date Signed:

02/07/2023

Invoice Number:

031101

Work Requested

3CX Phone System down

Work Requested by: Ryan Mummert

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX Phone System IP Phones down. Noted IP addresses in IP blacklist. Configure subnet 10.84.200.x to be allowed. Noted IP phones still did not register. check the IP Phones and noted authentication ID does not match the authentication ID set on the extensions. Per Jonathan, these were updated today. Advised Jonathan this authentication ID is the cause of the IP phones IP addresses being blacklisted. Correct authentication ID in IP phones and confirmed they registered. confirmed calls are up. 3CX Phone System is back up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	3CX Phone System IP Phones down. Noted IP addresses in IP blacklist. Configure subnet 10.84.200.x to be allowed. Noted IP phones still did not register. check the IP Phones and noted authentication ID does not match the authentication ID set on the extensions. Per Jonathan, these were updated today. Advised Jonathan this authentication ID is the cause of the IP phones IP addresses being blacklisted. Correct authentication ID in IP phones and confirmed they registered. confirmed calls are up. 3CX Phone System is back up.	Kevin Hsueh	02/07/2023 02:09 pm	02/07/2023 03:09 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
02/07/2023 02:05 pm	Created workorder.	Kevin H.
02/07/2023 02:05 pm	Assigned: Kevin Hsueh	Kevin H.
02/07/2023 02:05 pm	Updated status to Scheduled	Kevin H.
02/07/2023 02:09 pm	Check-in 02/07/2023 02:09 pm	Kevin H.
02/07/2023 02:10 pm	Arrived 02/07/2023 02:10 pm	Kevin H.
02/07/2023 03:04 pm	Customer Signature Posted	Kevin H.
02/07/2023 03:15 pm	Updated status to Service Completed	Kevin H.
02/07/2023 03:15 pm	Work Order Tasks Added	Kevin H.
02/07/2023 03:15 pm	Check-out 02/07/2023 03:12 pm	Kevin H.
02/07/2023 03:16 pm	Service Completed	Kevin H.
02/07/2023 03:16 pm	Updated status to Pending Approval	Kevin H.
02/07/2023 04:40 pm	Approved.	Chu H.
02/07/2023 04:40 pm	Updated status to Submitted for Invoicing	Chu H.
02/07/2023 04:42 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40093

Work Orders