S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Gail reported Duo 2FA is not working. Gail locked out. Contact Duo support and regain access to Duo 2FA. Added DSI as a secondary admin contact on Ambyths Duo 2FA console. Troubleshoot Irene's CYMA error 3111 using CYMA KB article. |
Kevin Hsueh |
02/14/2023 08:48 am | 02/14/2023 09:46 am | 00:58 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 02/14/2023 08:43 am | Created workorder. | Kevin H. |
| 02/14/2023 08:43 am | Assigned: Kevin Hsueh | Kevin H. |
| 02/14/2023 08:43 am | Updated status to Scheduled | Kevin H. |
| 02/14/2023 08:49 am | Check-in 02/14/2023 08:48 am | Kevin H. |
| 02/14/2023 09:00 am | Arrived 02/14/2023 08:59 am | Kevin H. |
| 02/14/2023 09:45 am | Customer Signature Posted | Kevin H. |
| 02/14/2023 09:48 am | Updated status to Service Completed | Kevin H. |
| 02/14/2023 09:48 am | Work Order Tasks Added | Kevin H. |
| 02/14/2023 09:48 am | Check-out 02/14/2023 09:46 am | Kevin H. |
| 02/14/2023 09:49 am | Updated Estimated Service Time (hrs) to | Kevin H. |
| 02/14/2023 09:49 am | Rates modified to Additional Hour (SERVICE CONTRACT): $110.00 | Kevin H. |
| 02/14/2023 09:49 am | Modified workorder. | Kevin H. |
| 02/14/2023 09:50 am | Service Completed | Kevin H. |
| 02/14/2023 09:50 am | Updated status to Pending Approval | Kevin H. |
| 02/15/2023 08:34 am | Approved. | Chu H. |
| 02/15/2023 08:34 am | Updated status to Submitted for Invoicing | Chu H. |
| 02/15/2023 09:05 am | Updated status to Invoiced | Jessica L. |
| Filename | |
|---|---|
| W40106 | |