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W40129   Invoiced

02/22/2023, 10:30 am   
Onsite
Normal
DSIG.4066: Standard Service Hour 2023
Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Linda Meno
02/23/2023
031130

Work Requested

Troubleshoot printing and printer access issues
Work Requested by: Linda Meno

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Linda and Mr. Moore unable to access xerox printers after IT&E changed settings on their workstations. Investigate and found out IT&E configured a proxy servee for their WAN to access military websites. Added all local xerox printer IP Addresses on the proxy exclusion list and access is restored.
Work Completed Technician Check-in Check-out Actual Hrs
1 Linda and Mr. Moore unable to access xerox printers after IT&E changed settings on their workstations. Investigate and found out IT&E configured a proxy servee for their WAN to access military websites. Added all local xerox printer IP Addresses on the proxy exclusion list and access is restored. Kevin Hsueh
02/23/2023 08:56 am 02/23/2023 09:55 am 00:59

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
02/22/2023 08:26 am Created workorder. Kevin H.
02/22/2023 08:26 am Assigned: Kevin Hsueh Kevin H.
02/22/2023 08:26 am Updated status to Scheduled Kevin H.
02/23/2023 08:56 am Check-in 02/23/2023 08:56 am Kevin H.
02/23/2023 09:16 am Arrived 02/23/2023 09:16 am Kevin H.
02/23/2023 09:52 am Customer Signature Posted Kevin H.
02/23/2023 09:56 am Updated status to Service Completed Kevin H.
02/23/2023 09:56 am Work Order Tasks Added Kevin H.
02/23/2023 09:56 am Check-out 02/23/2023 09:55 am Kevin H.
02/23/2023 09:57 am Service Completed Kevin H.
02/23/2023 09:57 am Updated status to Pending Approval Kevin H.
02/24/2023 08:00 am Approved. Chu H.
02/24/2023 08:00 am Updated status to Submitted for Invoicing Chu H.
02/24/2023 08:21 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W40129