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W40214   Invoiced

Morrison, Allan
Allan Morrison (+61 438 782 385)
03/17/2023, 02:15 pm   
Remote
Normal
DSIG.4063: DSI Standard Service 2022
DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]
2
4
Chu Hsieh
No
031197

Work Requested

Issues with laptop and Outlook
Work Requested by: Allan Morrison

Items Dropped Off 0

Item Serial Number Notes

Work Completed 5

Summary of Tasks

Transfer the remaining exported folders back to Allan's laptop. Sent email on steps on how to access the exported folders.
Work Completed Technician Check-in Check-out Actual Hrs
1 Remotely troubleshoot Allan's laptop. OST exceeding the maximum 50GB limitation of Outlook. Suggest archiving some old emails and also set Outlook to download only 2 years of emails. Allan agreed to export and delete the following folders. 2018 (19GB), Angel French (245MB), ESOP (187MB), Freightliner 2021 (9.2GB), Hyundai 2022 (2GB), Load King (4.2MB), Rosenbauer (32MB), Terex Contract (2.3MB), Torgun (155MB) and Tremcar (226MB). Encounter issues with Outlook and found out Allan's was still running 32-bit version of Outlook and causing exporting folders to local to crash. Chu Hsieh
 03/17/2023 02:15 pm 03/17/2023 03:15 pm 01:00
2 Exported Angel French, ESOP, and Freightliner 2021 folders from Exchange to local Chu Hsieh
 03/20/2023 10:30 am 03/20/2023 11:30 am 01:00
3 Exported folder Hyundai 2022 from Exchange to Local. Chu Hsieh
 03/21/2023 10:00 am 03/21/2023 11:00 am 01:00
4 Due to unstable and slow internet connection at Allan's home I decided to export the remain folders at DSI office then transfer the files back to Allan's laptop Chu Hsieh
 03/22/2023 10:00 am 03/22/2023 11:00 am 01:00
5 Transfer the remaining exported folders back to Allan's laptop. Sent email on steps on how to access the exported folders. Chu Hsieh
 03/23/2023 02:00 pm 03/23/2023 03:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 25

Date/Time Comment Tech
03/23/2023 04:30 pm Created workorder. Chu H.
03/23/2023 04:30 pm Assigned: Chu Hsieh Chu H.
03/23/2023 04:30 pm Updated status to Scheduled Chu H.
03/23/2023 04:31 pm Check-in 03/17/2023 02:15 pm Chu H.
03/23/2023 04:39 pm Updated status to In Progress Chu H.
03/23/2023 04:39 pm Check-out 03/17/2023 03:15 pm Chu H.
03/23/2023 04:58 pm Check-in 03/20/2023 10:30 am Chu H.
03/23/2023 05:00 pm Updated status to In Progress Chu H.
03/23/2023 05:00 pm Check-out 03/20/2023 11:30 am Chu H.
03/23/2023 05:02 pm Check-in 03/21/2023 10:00 am Chu H.
03/23/2023 05:03 pm Updated status to In Progress Chu H.
03/23/2023 05:03 pm Check-out 03/21/2023 11:00 am Chu H.
03/23/2023 05:07 pm Check-in 03/22/2023 10:00 am Chu H.
03/23/2023 05:09 pm Updated status to In Progress Chu H.
03/23/2023 05:09 pm Check-out 03/22/2023 11:00 am Chu H.
03/23/2023 05:20 pm Check-in 03/23/2023 02:00 pm Chu H.
03/23/2023 05:21 pm Updated status to Service Completed Chu H.
03/23/2023 05:21 pm Work Order Tasks Added Chu H.
03/23/2023 05:21 pm Check-out 03/23/2023 03:00 pm Chu H.
03/23/2023 05:23 pm Service Completed Chu H.
03/23/2023 05:23 pm Updated status to Pending Approval Chu H.
03/23/2023 05:23 pm No Signature: remote support Chu H.
03/23/2023 05:25 pm Approved. Chu H.
03/23/2023 05:25 pm Updated status to Submitted for Invoicing Chu H.
03/24/2023 08:48 am Updated status to Invoiced Jessica L.

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W40214
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