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W40349 Invoiced

Customer/Point of Contact:

Level 10
Level 10 Inc (509-252-0711)

Scheduled Date/Time:

05/16/2023, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jayson Larot

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031331

Work Requested

Replace Verifone Pin Pad on a register at Ross Dededo.

Work Requested by: Level 10 Inc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Installed new pin pad for register 9 at Ross Dededo. Tested the pin pad with MOD, issue wasn't resolved. Escalated to Level 10 and was advised to wait for Ross Help Desk's call. Informed Ross Help Desk about the situation and pointed out the scanner cable's wiring was exposed. Ross Help Desk advised to inform MOD to replace the scanner cable and was released from site. Informed MOD about the scanner cable.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Installed new pin pad for register 9 at Ross Dededo. Tested the pin pad with MOD, issue wasn't resolved. Escalated to Level 10 and was advised to wait for Ross Help Desk's call. Informed Ross Help Desk about the situation and pointed out the scanner cable's wiring was exposed. Ross Help Desk advised to inform MOD to replace the scanner cable and was released from site. Informed MOD about the scanner cable.	Jayson Larot	05/16/2023 09:30 am	05/16/2023 11:11 am	01:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
05/16/2023 08:28 am	Created workorder.	Jayson L.
05/16/2023 08:28 am	Assigned: Jayson Larot	Jayson L.
05/16/2023 08:28 am	Updated status to Pending Schedule	Jayson L.
05/16/2023 09:37 am	Check-in 05/16/2023 09:30 am	Jayson L.
05/16/2023 09:38 am	Arrived 05/16/2023 09:30 am	Jayson L.
05/16/2023 04:57 pm	Updated status to Service Completed	Jayson L.
05/16/2023 04:57 pm	Work Order Tasks Added	Jayson L.
05/16/2023 04:57 pm	It took a while to get in contact with a Ross Help Desk tier 2. I had to call Level 10 multiple times to follow up.	Jayson L.
05/16/2023 04:57 pm	Check-out 05/16/2023 11:11 am	Jayson L.
05/16/2023 05:00 pm	Service Completed	Jayson L.
05/16/2023 05:00 pm	Updated status to Pending Approval	Jayson L.
05/16/2023 05:00 pm	No Signature: No Signature. Level 10 Service.	Jayson L.
05/17/2023 02:07 pm	Approved.	Chu H.
05/17/2023 02:07 pm	Updated status to Submitted for Invoicing	Chu H.
05/17/2023 02:26 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40349

Work Orders