DSI WebApp

W40351 Invoiced

Customer/Point of Contact:

Domino's Pizza of Guam
Dane Taitano

Scheduled Date/Time:

05/16/2023, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Dane Taitano

Date Signed:

05/16/2023

Invoice Number:

031329

Work Requested

Troubleshoot Patton Gateway.

Work Requested by: Dane Taitano

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Patton SN4970 Gateway for 3CX Phone System. Domino's recently had a server crash due to no UPS protection and had to reinstall 3CX Phone System. Wrong firmware uploaded to their original Patton Gateway by their IT and bricked the original Gateway. Loaned Domino's DSI Spare Patton SN4970 (S/N: 00A0BA0CD254 DSI Asset: 1211488) for the time being. Loaner gateway registered on 3CX and calls are flowing. DSI to provide a quote for a new Patton Gateway to Domino's.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check Patton SN4970 Gateway for 3CX Phone System. Domino's recently had a server crash due to no UPS protection and had to reinstall 3CX Phone System. Wrong firmware uploaded to their original Patton Gateway by their IT and bricked the original Gateway. Loaned Domino's DSI Spare Patton SN4970 (S/N: 00A0BA0CD254 DSI Asset: 1211488) for the time being. Loaner gateway registered on 3CX and calls are flowing. DSI to provide a quote for a new Patton Gateway to Domino's.	Kevin Hsueh	05/16/2023 01:55 pm	05/16/2023 02:50 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/16/2023 01:25 pm	Created workorder.	Kevin H.
05/16/2023 01:25 pm	Assigned: Kevin Hsueh	Kevin H.
05/16/2023 01:25 pm	Updated status to Scheduled	Kevin H.
05/16/2023 01:55 pm	Check-in 05/16/2023 01:55 pm	Kevin H.
05/16/2023 01:56 pm	Arrived 05/16/2023 01:55 pm	Kevin H.
05/16/2023 02:53 pm	Customer Signature Posted	Kevin H.
05/16/2023 03:52 pm	Updated status to Service Completed	Kevin H.
05/16/2023 03:52 pm	Work Order Tasks Added	Kevin H.
05/16/2023 03:52 pm	Check-out 05/16/2023 02:50 pm	Kevin H.
05/17/2023 04:33 pm	Service Completed	Kevin H.
05/17/2023 04:33 pm	Updated status to Pending Approval	Kevin H.
05/18/2023 08:16 am	Approved.	Chu H.
05/18/2023 08:16 am	Updated status to Submitted for Invoicing	Chu H.
05/18/2023 10:08 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40351

Work Orders