DSI WebApp

W40362 Invoiced

Customer/Point of Contact:

Micronesian Divers Association
Joleen West

Scheduled Date/Time:

05/27/2023, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6009: Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23)

Rates:

After Hour Service Charge (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031351

Work Requested

Reconfigure SonicWALL to use GTA circuit for all WAN.

Work Requested by: Joleen West

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Joleen reported IT&E internet (used for outbound WAN access) is down. GTA circuit is up. Login and reconfigure SonicWALL to use GTA circuit for WAN inbound and outbound. MDA can browse internet and run credit card transactions now.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Joleen reported IT&E internet (used for outbound WAN access) is down. GTA circuit is up. Login and reconfigure SonicWALL to use GTA circuit for WAN inbound and outbound. MDA can browse internet and run credit card transactions now.	Kevin Hsueh	05/27/2023 09:00 am	05/27/2023 09:33 am	00:33

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/27/2023 09:31 am	Created workorder.	Kevin H.
05/27/2023 09:31 am	Assigned: Kevin Hsueh	Kevin H.
05/27/2023 09:31 am	Updated status to Scheduled	Kevin H.
05/27/2023 09:32 am	Check-in 05/27/2023 09:00 am	Kevin H.
05/27/2023 09:34 am	Updated status to Service Completed	Kevin H.
05/27/2023 09:34 am	Work Order Tasks Added	Kevin H.
05/27/2023 09:34 am	Check-out 05/27/2023 09:33 am	Kevin H.
05/27/2023 09:36 am	Work Completed not Explained to Customer Reason:	Kevin H.
05/27/2023 09:36 am	Service Completed	Kevin H.
05/27/2023 09:36 am	Updated status to Pending Approval	Kevin H.
05/27/2023 09:36 am	No Signature: Remote Support	Kevin H.
05/30/2023 12:36 pm	Approved.	Chu H.
05/30/2023 12:36 pm	Updated status to Submitted for Invoicing	Chu H.
05/31/2023 11:23 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40362

Work Orders