DSI WebApp

W40450 Invoiced

Customer/Point of Contact:

Title Guaranty of Guam
Jonathan Bondoc

Scheduled Date/Time:

07/03/2023, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031427

Work Requested

Troubleshoot 3CX Issues

Work Requested by: Jonathan Bondoc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Title Guaranty cannot access 3CX Web Console and custom auto attendant messages not playing. Title Guaranty has no access to server host where 3CX is installed. Premier One Support has access. Worked with Premier One Support to check services on the server host and confirmed 3CX Ngnix services was not started. Premier One Support restarted the service and confirmed 3CX Web Console is accessible and custom auto attendant messages play properly when clients call in.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Title Guaranty cannot access 3CX Web Console and custom auto attendant messages not playing. Title Guaranty has no access to server host where 3CX is installed. Premier One Support has access. Worked with Premier One Support to check services on the server host and confirmed 3CX Ngnix services was not started. Premier One Support restarted the service and confirmed 3CX Web Console is accessible and custom auto attendant messages play properly when clients call in.	Kevin Hsueh	07/03/2023 01:49 pm	07/03/2023 02:46 pm	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/03/2023 01:34 pm	Created workorder.	Kevin H.
07/03/2023 01:34 pm	Assigned: Kevin Hsueh	Kevin H.
07/03/2023 01:34 pm	Updated status to Scheduled	Kevin H.
07/03/2023 01:50 pm	Check-in 07/03/2023 01:49 pm	Kevin H.
07/03/2023 01:50 pm	Arrived 07/03/2023 01:50 pm	Kevin H.
07/03/2023 02:47 pm	Updated status to Service Completed	Kevin H.
07/03/2023 02:47 pm	Work Order Tasks Added	Kevin H.
07/03/2023 02:47 pm	Check-out 07/03/2023 02:46 pm	Kevin H.
07/03/2023 02:56 pm	Service Completed	Kevin H.
07/03/2023 02:56 pm	Updated status to Pending Approval	Kevin H.
07/03/2023 02:56 pm	No Signature:	Kevin H.
07/03/2023 02:58 pm	Approved.	Chu H.
07/03/2023 02:58 pm	Updated status to Submitted for Invoicing	Chu H.
07/03/2023 03:47 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40450

Work Orders