DSI WebApp

W40495 Invoiced

Customer/Point of Contact:

Level 10
Level 10 Inc (509-252-0711)

Scheduled Date/Time:

07/26/2023, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

919549

Taken By:

Bryant Bagiac

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031472

Work Requested

Replace Verifone Debit Pad on Register #9

Work Requested by: Level 10 Inc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Removed old Verifone Debit Pad and replaced with new Debit Pad at Register #9. Tested the Debit Pad and an error read "Failed to capture the card data. Communication Error (offline)." and was advised by Ross Support to replace the cable connecting POS to Debit Pad. After testing a second time, another error read "Failed to send request to FIPay." Called Ross Support and was advised that Ross Support will work on the issue and will contact the MOD when they are ready. Talked to MOD and let them know the situation. Ross Support told me I was cleared from Ross.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Removed old Verifone Debit Pad and replaced with new Debit Pad at Register #9. Tested the Debit Pad and an error read "Failed to capture the card data. Communication Error (offline)." and was advised by Ross Support to replace the cable connecting POS to Debit Pad. After testing a second time, another error read "Failed to send request to FIPay." Called Ross Support and was advised that Ross Support will work on the issue and will contact the MOD when they are ready. Talked to MOD and let them know the situation. Ross Support told me I was cleared from Ross.	Bryant Bagiac	07/26/2023 09:30 am	07/26/2023 12:00 pm	02:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/26/2023 08:50 am	Created workorder.	Bryant B.
07/26/2023 08:50 am	Assigned: Bryant Bagiac	Bryant B.
07/26/2023 08:50 am	Updated status to Scheduled	Bryant B.
07/26/2023 02:32 pm	Check-in 07/26/2023 09:30 am	Bryant B.
07/26/2023 02:33 pm	Arrived 07/26/2023 09:30 am	Bryant B.
07/26/2023 02:44 pm	Updated status to Service Completed	Bryant B.
07/26/2023 02:44 pm	Work Order Tasks Added	Bryant B.
07/26/2023 02:44 pm	Check-out 07/26/2023 12:00 pm	Bryant B.
07/26/2023 02:47 pm	Service Completed	Bryant B.
07/26/2023 02:47 pm	Updated status to Pending Approval	Bryant B.
07/26/2023 02:47 pm	No Signature: Level 10 Service	Bryant B.
07/26/2023 02:48 pm	Approved.	Chu H.
07/26/2023 02:48 pm	Updated status to Submitted for Invoicing	Chu H.
07/26/2023 02:58 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40495

Work Orders