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W40525   Invoiced

08/08/2023, 09:30 am   
Onsite
Normal
DSIG.4066: Standard Service Hour 2023
Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
08/08/2023
031490

Work Requested

Troubleshoot 3CX Phone System
Work Requested by: Rose Aquino

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Multiple extensions no longer registered. IP Phone IP Addresses blacklisted. Confirmed with Onward that extension authentication IDs were recently regenerated. Issue is IP Phones for those extensions where not reprovisioned. Removed IP addresses from blacklist and reprovision IP phones successfully. Unable to reprovision TAL STARTER/COUNTER IP phone as this IP phone is outside the Onward Mangilao LAN. Onward Mangilao to reprovision the IP Phone.
Work Completed Technician Check-in Check-out Actual Hrs
1 Multiple extensions no longer registered. IP Phone IP Addresses blacklisted. Confirmed with Onward that extension authentication IDs were recently regenerated. Issue is IP Phones for those extensions where not reprovisioned. Removed IP addresses from blacklist and reprovision IP phones successfully. Unable to reprovision TAL STARTER/COUNTER IP phone as this IP phone is outside the Onward Mangilao LAN. Onward Mangilao to reprovision the IP Phone. Kevin Hsueh
08/08/2023 09:10 am 08/08/2023 10:52 am 01:42

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
08/08/2023 08:33 am Created workorder. Kevin H.
08/08/2023 08:33 am Assigned: Kevin Hsueh Kevin H.
08/08/2023 08:33 am Updated status to Pending Schedule Kevin H.
08/08/2023 09:11 am Check-in 08/08/2023 09:10 am Kevin H.
08/08/2023 10:51 am Customer Signature Posted Kevin H.
08/08/2023 10:51 am Arrived 08/08/2023 09:30 am Kevin H.
08/08/2023 10:55 am Updated status to Service Completed Kevin H.
08/08/2023 10:55 am Work Order Tasks Added Kevin H.
08/08/2023 10:55 am Check-out 08/08/2023 10:52 am Kevin H.
08/08/2023 10:57 am Service Completed Kevin H.
08/08/2023 10:57 am Updated status to Pending Approval Kevin H.
08/09/2023 10:26 am Approved. Chu H.
08/09/2023 10:26 am Updated status to Submitted for Invoicing Chu H.
08/09/2023 01:46 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W40525