DSI WebApp

W40525 Invoiced

Customer/Point of Contact:

Onward Mangilao Guam, Inc.
Rose Aquino

Scheduled Date/Time:

08/08/2023, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Date Signed:

08/08/2023

Invoice Number:

031490

Work Requested

Troubleshoot 3CX Phone System

Work Requested by: Rose Aquino

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Multiple extensions no longer registered. IP Phone IP Addresses blacklisted. Confirmed with Onward that extension authentication IDs were recently regenerated. Issue is IP Phones for those extensions where not reprovisioned. Removed IP addresses from blacklist and reprovision IP phones successfully. Unable to reprovision TAL STARTER/COUNTER IP phone as this IP phone is outside the Onward Mangilao LAN. Onward Mangilao to reprovision the IP Phone.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Multiple extensions no longer registered. IP Phone IP Addresses blacklisted. Confirmed with Onward that extension authentication IDs were recently regenerated. Issue is IP Phones for those extensions where not reprovisioned. Removed IP addresses from blacklist and reprovision IP phones successfully. Unable to reprovision TAL STARTER/COUNTER IP phone as this IP phone is outside the Onward Mangilao LAN. Onward Mangilao to reprovision the IP Phone.	Kevin Hsueh	08/08/2023 09:10 am	08/08/2023 10:52 am	01:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/08/2023 08:33 am	Created workorder.	Kevin H.
08/08/2023 08:33 am	Assigned: Kevin Hsueh	Kevin H.
08/08/2023 08:33 am	Updated status to Pending Schedule	Kevin H.
08/08/2023 09:11 am	Check-in 08/08/2023 09:10 am	Kevin H.
08/08/2023 10:51 am	Customer Signature Posted	Kevin H.
08/08/2023 10:51 am	Arrived 08/08/2023 09:30 am	Kevin H.
08/08/2023 10:55 am	Updated status to Service Completed	Kevin H.
08/08/2023 10:55 am	Work Order Tasks Added	Kevin H.
08/08/2023 10:55 am	Check-out 08/08/2023 10:52 am	Kevin H.
08/08/2023 10:57 am	Service Completed	Kevin H.
08/08/2023 10:57 am	Updated status to Pending Approval	Kevin H.
08/09/2023 10:26 am	Approved.	Chu H.
08/09/2023 10:26 am	Updated status to Submitted for Invoicing	Chu H.
08/09/2023 01:46 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40525

Work Orders