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W40564 Invoiced

Customer/Point of Contact:

Euh, Jeanu
Jeanu Euh (671-689-9987)

Scheduled Date/Time:

08/23/2023, 04:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour Rate 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031515

Work Requested

power went out while doing Windows update. PC drop off by Rhys Mantanona

Work Requested by: Jeanu Euh

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

System attempt to boot to OS auto repair fails. PC has a 250GB m.2 SSD and a 2TB HDD. The S.M.A.R.T detected drive imminent drive failure to the 2TB. Removed the 2TB HDD and perform system repair to the 250GB m.2 SSD. System boots up normally. Scanned the removed 2TB and found multiple media errors and it will take over 1000 hours for raw data recovery. Jeanu opt not to perform data recovery on the 2TB HDD. Notice damages to the front case and previous person that work on the system used double sided tape to hold the front cover. Secure the front cover with duct tape to hold in place.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	System attempt to boot to OS auto repair fails. PC has a 250GB m.2 SSD and a 2TB HDD. The S.M.A.R.T detected drive imminent drive failure to the 2TB. Removed the 2TB HDD and perform system repair to the 250GB m.2 SSD. System boots up normally. Scanned the removed 2TB and found multiple media errors and it will take over 1000 hours for raw data recovery. Jeanu opt not to perform data recovery on the 2TB HDD. Notice damages to the front case and previous person that work on the system used double sided tape to hold the front cover. Secure the front cover with duct tape to hold in place.	Chu Hsieh	08/23/2023 04:00 pm	08/23/2023 05:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/24/2023 10:51 am	Created workorder.	Chu H.
08/24/2023 10:51 am	Assigned: Chu Hsieh	Chu H.
08/24/2023 10:51 am	Updated status to Scheduled	Chu H.
08/24/2023 10:53 am	Check-in 08/23/2023 04:00 pm	Chu H.
08/24/2023 11:00 am	Updated status to Service Completed	Chu H.
08/24/2023 11:00 am	Work Order Tasks Added	Chu H.
08/24/2023 11:00 am	Check-out 08/23/2023 05:00 pm	Chu H.
08/24/2023 11:05 am	Service Completed	Chu H.
08/24/2023 11:05 am	Updated status to Pending Approval	Chu H.
08/24/2023 11:05 am	Signature for Later: customer will pickup	Chu H.
08/24/2023 11:37 am	Approved.	Chu H.
08/24/2023 11:37 am	Updated status to Submitted for Invoicing	Chu H.
08/24/2023 03:17 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Rhys Mantanona 08/24/2023 10:51 am
W40564

Work Orders