DSI WebApp

W40577 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

08/29/2023, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031537

Work Requested

Troubleshoot SonicWALL Site to Site VPN (Guam to Saipan).

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Guam to Saipan Site to Site VPN with SonicWALL. SonicWALL support ran some tests and advised the logs show ISP is dropping VPN packets. SonicWALL suggested to reboot the SonicWALL firewall. Rebooted SonicWALL and confirmed VPN is up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot Guam to Saipan Site to Site VPN with SonicWALL. SonicWALL support ran some tests and advised the logs show ISP is dropping VPN packets. SonicWALL suggested to reboot the SonicWALL firewall. Rebooted SonicWALL and confirmed VPN is up.	Kevin Hsueh	08/29/2023 11:00 am	08/29/2023 12:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/29/2023 02:24 pm	Created workorder.	Kevin H.
08/29/2023 02:24 pm	Assigned: Kevin Hsueh	Kevin H.
08/29/2023 02:24 pm	Updated status to Scheduled	Kevin H.
08/29/2023 02:37 pm	Check-in 08/29/2023 11:00 am	Kevin H.
08/29/2023 04:23 pm	Updated status to Service Completed	Kevin H.
08/29/2023 04:23 pm	Work Order Tasks Added	Kevin H.
08/29/2023 04:23 pm	Check-out 08/29/2023 12:00 pm	Kevin H.
08/29/2023 04:24 pm	Service Completed	Kevin H.
08/29/2023 04:24 pm	Updated status to Pending Approval	Kevin H.
08/29/2023 04:24 pm	No Signature: Remote Suppoort	Kevin H.
09/01/2023 12:12 pm	Approved.	Chu H.
09/01/2023 12:12 pm	Updated status to Submitted for Invoicing	Chu H.
09/01/2023 03:54 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40577

Work Orders