DSI WebApp

W40587 Invoiced

Customer/Point of Contact:

Guam Memorial Park
Timothy Leon Guerrero

Scheduled Date/Time:

08/31/2023, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6013: Guam Memorial Park - Service Contract (03/01/23 - 02/28/24)

Rates:

Guam Memorial Park - Service Contract (03/01/23 - 02/28/24) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031545

Work Requested

Tim reported his workstation Lifelong Printing Software fails to print.

Work Requested by: Timothy Leon Guerrero

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lifelong software fails printing due to a known software compatibility with Windows 10 Windows Update packages. Follow Lifelong KB article to uninstall Windows Update Package. Restart workstation and test print from Lifelong software with Tim successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Lifelong software fails printing due to a known software compatibility with Windows 10 Windows Update packages. Follow Lifelong KB article to uninstall Windows Update Package. Restart workstation and test print from Lifelong software with Tim successfully.	Kevin Hsueh	08/31/2023 10:30 am	08/31/2023 11:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/31/2023 11:18 am	Created workorder.	Kevin H.
08/31/2023 11:18 am	Assigned: Kevin Hsueh	Kevin H.
08/31/2023 11:18 am	Updated status to Scheduled	Kevin H.
08/31/2023 11:32 am	Check-in 08/31/2023 10:30 am	Kevin H.
08/31/2023 11:34 am	Updated status to Service Completed	Kevin H.
08/31/2023 11:34 am	Work Order Tasks Added	Kevin H.
08/31/2023 11:34 am	Check-out 08/31/2023 11:30 am	Kevin H.
08/31/2023 11:36 am	Service Completed	Kevin H.
08/31/2023 11:36 am	Updated status to Pending Approval	Kevin H.
08/31/2023 11:36 am	No Signature: remote support: Email request from Tim Leon Guerrero	Kevin H.
09/01/2023 12:03 pm	Approved.	Chu H.
09/01/2023 12:03 pm	Updated status to Submitted for Invoicing	Chu H.
09/01/2023 04:06 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40587

Work Orders