DSI WebApp

W40601 Invoiced

Customer/Point of Contact:

J&B Modern Tech
Nel Bangayan

Scheduled Date/Time:

09/07/2023, 08:30 am

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4068: Emergency Response 2023

Rates:

Emergency Response 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Nel Bangayan

Date Signed:

09/07/2023

Invoice Number:

031553

Work Requested

Server down. Troubleshoot server

Work Requested by: Nel Bangayan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Server was stuck and unable to boot up. Nel advised power outage yesterday. Reseat PSUs and powered up server. Run Dell iDrac power management software to recalibrate PSU. server boots up properly. Shutdown server and install new UPS provided by Nel. Reboot server and confirmed staff can access emails and network resources.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Server was stuck and unable to boot up. Nel advised power outage yesterday. Reseat PSUs and powered up server. Run Dell iDrac power management software to recalibrate PSU. server boots up properly. Shutdown server and install new UPS provided by Nel. Reboot server and confirmed staff can access emails and network resources.	Kevin Hsueh	09/07/2023 08:35 am	09/07/2023 09:30 am	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/07/2023 08:26 am	Created workorder.	Kevin H.
09/07/2023 08:26 am	Assigned: Kevin Hsueh	Kevin H.
09/07/2023 08:26 am	Updated status to Scheduled	Kevin H.
09/07/2023 08:35 am	Check-in 09/07/2023 08:35 am	Kevin H.
09/07/2023 08:36 am	Arrived 09/07/2023 08:36 am	Kevin H.
09/07/2023 09:10 am	Customer Signature Posted	Kevin H.
09/07/2023 09:32 am	Updated status to Service Completed	Kevin H.
09/07/2023 09:32 am	Work Order Tasks Added	Kevin H.
09/07/2023 09:32 am	Check-out 09/07/2023 09:30 am	Kevin H.
09/07/2023 09:34 am	Service Completed	Kevin H.
09/07/2023 09:34 am	Updated status to Pending Approval	Kevin H.
09/07/2023 12:47 pm	Approved.	Chu H.
09/07/2023 12:47 pm	Updated status to Submitted for Invoicing	Chu H.
09/07/2023 02:45 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40601

Work Orders