DSI WebApp

W40604 Invoiced

Customer/Point of Contact:

American Cancer Society
Chuck Young (18162187191)

Scheduled Date/Time:

09/13/2023, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Elena Santiago

Date Signed:

09/13/2023

Invoice Number:

031563

Work Requested

Service Address: 250 Route 4, Suite 204 Guam United States 96910 Tech will need a laptop and an ethernet cable. Tech will call Chuck @ 816-912-4434 upon checking in with Elena onsite. We will work together to connect new Meraki router to the tech's laptop and program in the Static IP information for WAN1. We will then replace the existing Meraki router with the new router onsite. We will test to ensure the router is connecting to the internet and our VPN tunnels, and all local hardware. If time allows, tech will move the Meraki Wireless access point where the old Cisco AP is on the ceiling, and ensure it is online.

Work Requested by: Chuck Young

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Arrived onsite and check in with Elena. Elena provided Cisco Meraki Router. Contact Chuck and proceed to configure Cisco Meraki Router (S/N: Q2KY-34GJ-Z9WJ). unable to access device using login credentials provided. Proceed to connect new router to GTA modem. Chuck confirmed he can access and VPN is up. Proceed to move all network connections from old router (S/N: Q2QN-NSN7-7ETT). Chuck confirmed all network equipment is seen. Remove 1 Cisco AP from ceiling tile in lobby area. Disposed of AP per Chuck's instruction. Provided boxed up old router to Elena tp ship back to Chuck.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Arrived onsite and check in with Elena. Elena provided Cisco Meraki Router. Contact Chuck and proceed to configure Cisco Meraki Router (S/N: Q2KY-34GJ-Z9WJ). unable to access device using login credentials provided. Proceed to connect new router to GTA modem. Chuck confirmed he can access and VPN is up. Proceed to move all network connections from old router (S/N: Q2QN-NSN7-7ETT). Chuck confirmed all network equipment is seen. Remove 1 Cisco AP from ceiling tile in lobby area. Disposed of AP per Chuck's instruction. Provided boxed up old router to Elena tp ship back to Chuck.	Kevin Hsueh	09/13/2023 08:40 am	09/13/2023 09:44 am	01:04

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/07/2023 10:54 am	Created workorder.	Kevin H.
09/07/2023 10:54 am	Assigned: Kevin Hsueh	Kevin H.
09/07/2023 10:54 am	Updated status to Scheduled	Kevin H.
09/13/2023 08:40 am	Check-in 09/13/2023 08:40 am	Kevin H.
09/13/2023 08:53 am	Arrived 09/13/2023 08:53 am	Kevin H.
09/13/2023 09:42 am	Customer Signature Posted	Kevin H.
09/13/2023 09:48 am	Updated status to Service Completed	Kevin H.
09/13/2023 09:48 am	Work Order Tasks Added	Kevin H.
09/13/2023 09:48 am	Check-out 09/13/2023 09:44 am	Kevin H.
09/13/2023 09:50 am	Service Completed	Kevin H.
09/13/2023 09:50 am	Updated status to Pending Approval	Kevin H.
09/13/2023 12:46 pm	Approved.	Chu H.
09/13/2023 12:46 pm	Updated status to Submitted for Invoicing	Chu H.
09/13/2023 02:59 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40604

Work Orders