DSI WebApp

W40655 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Lou Garcia

Scheduled Date/Time:

09/22/2023, 09:37 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Christi Taijeron

Date Signed:

09/22/2023

Invoice Number:

031583

Work Requested

Troubleshoot Logistics Office Internet/Network issues

Work Requested by: Lou Garcia

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Docomo Internet was reported to be down at Logistics and IT&E failover did not kick in. Arrived onsite and was advised Docomo internet came back up. Check IT&E internet and why failover did not kick in. IT&E provided a new modem. New modem settings were not configured on Sonicwall. Proceed to configuee new IT&E modem settings on Sonicwall. Test failover by disconnecting docomo internet and confirmed IT&E kicks in. Failover up now. Correct Xerox scan to folder settings for Gladys and Tanya

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Docomo Internet was reported to be down at Logistics and IT&E failover did not kick in. Arrived onsite and was advised Docomo internet came back up. Check IT&E internet and why failover did not kick in. IT&E provided a new modem. New modem settings were not configured on Sonicwall. Proceed to configuee new IT&E modem settings on Sonicwall. Test failover by disconnecting docomo internet and confirmed IT&E kicks in. Failover up now. Correct Xerox scan to folder settings for Gladys and Tanya	Kevin Hsueh	09/22/2023 09:45 am	09/22/2023 10:45 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/22/2023 09:38 am	Created workorder.	Kevin H.
09/22/2023 09:38 am	Assigned: Kevin Hsueh	Kevin H.
09/22/2023 09:38 am	Updated status to Scheduled	Kevin H.
09/22/2023 09:45 am	Check-in 09/22/2023 09:45 am	Kevin H.
09/22/2023 09:55 am	Arrived 09/22/2023 09:55 am	Kevin H.
09/22/2023 10:42 am	Customer Signature Posted	Kevin H.
09/22/2023 10:48 am	Updated status to Service Completed	Kevin H.
09/22/2023 10:48 am	Work Order Tasks Added	Kevin H.
09/22/2023 10:48 am	Check-out 09/22/2023 10:46 am	Kevin H.
09/22/2023 10:54 am	Service Completed	Kevin H.
09/22/2023 10:54 am	Updated status to Pending Approval	Kevin H.
09/22/2023 12:29 pm	Approved.	Chu H.
09/22/2023 12:29 pm	Updated status to Submitted for Invoicing	Chu H.
09/22/2023 02:27 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40655

Work Orders