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W40814 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

11/27/2023, 08:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jiao Jiao Zhu

Date Signed:

11/27/2023

Invoice Number:

031710

Work Requested

Troubleshoot Main Server. Main Server down.

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Main Server down due to 2 failed drives. Previously advised Royal Orchid to purchase new drives when 1 drive failed early November. New drives will arrive by this week. Temporary used SonicWALL for DHCP and DNS. RO-APPSRV (Roommaster and Quickbooks) accessible for now.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Main Server down due to 2 failed drives. Previously advised Royal Orchid to purchase new drives when 1 drive failed early November. New drives will arrive by this week. Temporary used SonicWALL for DHCP and DNS. RO-APPSRV (Roommaster and Quickbooks) accessible for now.	Kevin Hsueh	11/27/2023 08:31 am	11/27/2023 09:41 am	01:10

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/27/2023 08:14 am	Created workorder.	Kevin H.
11/27/2023 08:14 am	Assigned: Kevin Hsueh	Kevin H.
11/27/2023 08:14 am	Updated status to Scheduled	Kevin H.
11/27/2023 08:31 am	Check-in 11/27/2023 08:31 am	Kevin H.
11/27/2023 08:31 am	Arrived 11/27/2023 08:31 am	Kevin H.
11/27/2023 09:40 am	Customer Signature Posted	Kevin H.
11/27/2023 09:43 am	Updated status to Service Completed	Kevin H.
11/27/2023 09:43 am	Work Order Tasks Added	Kevin H.
11/27/2023 09:43 am	Check-out 11/27/2023 09:41 am	Kevin H.
11/27/2023 09:45 am	Service Completed	Kevin H.
11/27/2023 09:45 am	Updated status to Pending Approval	Kevin H.
11/28/2023 11:53 am	Approved.	Chu H.
11/28/2023 11:53 am	Updated status to Submitted for Invoicing	Chu H.
11/28/2023 11:57 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40814

Work Orders