DSI WebApp

W40821 Invoiced

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

11/28/2023, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6002: Brooks - Service Contract (03/01/23 - 02/28/24)

Rates:

Brooks - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031713

Work Requested

Work with Debtmaster support to troubleshoot Debtmaster slowness

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Call in to Debtmaster Support and worked with Steven. Per Steven, he does not see any slowness at the time of the remote support. Advised Steven that SQL Anywhere is running as an application and could be causing the slowness. Steven proceeded to configure SQL Anywhere to run as a service. Steven suggested to monitor if slowness occurs again.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Call in to Debtmaster Support and worked with Steven. Per Steven, he does not see any slowness at the time of the remote support. Advised Steven that SQL Anywhere is running as an application and could be causing the slowness. Steven proceeded to configure SQL Anywhere to run as a service. Steven suggested to monitor if slowness occurs again.	Kevin Hsueh	11/28/2023 08:30 am	11/28/2023 09:26 am	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/28/2023 09:23 am	Created workorder.	Kevin H.
11/28/2023 09:23 am	Assigned: Kevin Hsueh	Kevin H.
11/28/2023 09:23 am	Updated status to Scheduled	Kevin H.
11/28/2023 09:26 am	Check-in 11/28/2023 08:30 am	Kevin H.
11/28/2023 09:27 am	Updated status to Service Completed	Kevin H.
11/28/2023 09:27 am	Work Order Tasks Added	Kevin H.
11/28/2023 09:27 am	Check-out 11/28/2023 09:26 am	Kevin H.
11/28/2023 09:29 am	Service Completed	Kevin H.
11/28/2023 09:29 am	Updated status to Pending Approval	Kevin H.
11/28/2023 09:29 am	No Signature: Remote Support	Kevin H.
11/28/2023 10:25 am	Approved.	Chu H.
11/28/2023 10:25 am	Updated status to Submitted for Invoicing	Chu H.
11/28/2023 11:39 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40821

Work Orders