DSI WebApp

W40823 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

11/28/2023, 12:47 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Jiao Jiao Zhu

Date Signed:

11/29/2023

Invoice Number:

031721

Work Requested

Server Crashed. Repair/restore server

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 1

	Item	Serial Number	Notes
1	4 Hard Drives, 1 OS CD, 1 External Hard Drive , 1 Main server

Work Completed 2

Summary of Tasks

Deliver and setup server. Confirmed workstations can access internet and network share drives.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Install 4 new 2TB SATA drives. Reconfigure RAID 5 Array. Restore Server from backup image from 6/14/2023 (only backup image available). Server will be delivered and setup onsite.	Kevin Hsueh	11/28/2023 01:00 pm	11/28/2023 05:00 pm	04:00
2	Deliver and setup server. Confirmed workstations can access internet and network share drives.	Kevin Hsueh	11/29/2023 03:53 pm	11/29/2023 04:50 pm	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
11/28/2023 12:52 pm	Created workorder.	Alahas P.
11/28/2023 12:52 pm	Assigned: Kevin Hsueh	Alahas P.
11/28/2023 12:52 pm	Updated status to Pending Schedule	Alahas P.
11/28/2023 12:52 pm	Added customer equipment.	Alahas P.
11/29/2023 03:46 pm	Check-in 11/28/2023 01:00 pm	Kevin H.
11/29/2023 03:48 pm	Updated status to In Progress	Kevin H.
11/29/2023 03:48 pm	Check-out 11/28/2023 05:00 pm	Kevin H.
11/29/2023 03:53 pm	Check-in 11/29/2023 03:53 pm	Kevin H.
11/29/2023 05:02 pm	Customer Signature Posted	Kevin H.
11/29/2023 05:04 pm	Updated status to Service Completed	Kevin H.
11/29/2023 05:04 pm	Work Order Tasks Added	Kevin H.
11/29/2023 05:04 pm	Check-out 11/29/2023 04:50 pm	Kevin H.
11/29/2023 05:07 pm	Service Completed	Kevin H.
11/29/2023 05:07 pm	Updated status to Pending Approval	Kevin H.
11/30/2023 08:34 am	Approved.	Chu H.
11/30/2023 08:34 am	Updated status to Submitted for Invoicing	Chu H.
11/30/2023 08:50 am	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Shao 11/28/2023 12:52 pm
W40823

Work Orders