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W40829 Invoiced

Customer/Point of Contact:

Nixon, Allison
Allison Nixon (680-488-6252)

Scheduled Date/Time:

11/30/2023, 02:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour Rate 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031731

Work Requested

Per customer: There seems to be something wrong with the laptop battery or something connected with the charging system. When I plug it in to charge, sometimes it will not charge. Other times I get an error message saying that I have the wrong type of charger connected. It is the same charger that came with the laptop. I tried a different charger and that did not resolve the problem. The technicians here tested the charger, and said it seemed to be working fine. Also would like him to check the USB ports as sometimes my computer will indicate that a USB drive has disconnected and reconnected, repeatedly, even though I haven't touched it.

Work Requested by: Allison Nixon

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Updated BIOS firmware 1.2. Updated Windows 11 to 23H2 version. Unable to reproduce power adapter and USB issues. Adjust timeout from 3 minutes to never for both screen and sleep while laptop is plug into AC power. Adjust time out from 3 to 10 minute for sleep when on battery power. Unable to reproduce issues. Ran laptop on ac and battery power

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Updated BIOS firmware 1.2. Updated Windows 11 to 23H2 version. Unable to reproduce power adapter and USB issues. Adjust timeout from 3 minutes to never for both screen and sleep while laptop is plug into AC power. Adjust time out from 3 to 10 minute for sleep when on battery power. Unable to reproduce issues. Ran laptop on ac and battery power. Ran diagnostic and no issues reported. Install and ran Malwarebytes and found no malwares. Recommend purchasing Malwarebytes (currently on trial version) or the McAfee (currently on trial version)	Chu Hsieh	11/30/2023 02:00 pm	11/30/2023 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/30/2023 03:46 pm	Created workorder.	Chu H.
11/30/2023 03:46 pm	Assigned: Chu Hsieh	Chu H.
11/30/2023 03:46 pm	Updated status to Scheduled	Chu H.
11/30/2023 03:47 pm	Check-in 11/30/2023 02:00 pm	Chu H.
11/30/2023 03:56 pm	Updated status to Service Completed	Chu H.
11/30/2023 03:56 pm	Work Order Tasks Added	Chu H.
11/30/2023 03:56 pm	Check-out 11/30/2023 03:00 pm	Chu H.
12/04/2023 02:34 pm	Service Completed	Chu H.
12/04/2023 02:34 pm	Updated status to Pending Approval	Chu H.
12/04/2023 02:34 pm	Signature for Later: Customer is located in Palau. Computer being ship to customer.	Chu H.
12/04/2023 02:37 pm	Approved.	Chu H.
12/04/2023 02:37 pm	Updated status to Submitted for Invoicing	Chu H.
12/04/2023 02:48 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Rawlen Mantanona 11/30/2023 03:46 pm
W40829

Work Orders