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W40841 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

12/05/2023, 11:10 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Bryant Bagiac

Customer Signature:

Yes

Print Name:

Jiao Jiao

Date Signed:

12/05/2023

Invoice Number:

031733

Work Requested

Troubleshoot Enrique's computer

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Enrique cannot log in due to his computer losing trust relationship to server. Remove and add Enrique's computer to domain to re-establish trust relationship with server. Per Jiao Jiao: Configured Front desk computers to only print black and white to printer. Printed test page to confirm it is black and white. Troubleshoot Courtney not being able to print. Reinstall printer drivers on Courtney's computer. Printed test page to verify Courtney can print.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Enrique cannot log in due to his computer losing trust relationship to server. Remove and add Enrique's computer to domain to re-establish trust relationship with server. Per Jiao Jiao: Configured Front desk computers to only print black and white to printer. Printed test page to confirm it is black and white. Troubleshoot Courtney not being able to print. Reinstall printer drivers on Courtney's computer. Printed test page to verify Courtney can print.	Bryant Bagiac	12/05/2023 11:19 am	12/05/2023 12:01 pm	00:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/05/2023 11:11 am	Created workorder.	Bryant B.
12/05/2023 11:11 am	Assigned: Bryant Bagiac	Bryant B.
12/05/2023 11:11 am	Updated status to Pending Schedule	Bryant B.
12/05/2023 11:19 am	Check-in 12/05/2023 11:19 am	Bryant B.
12/05/2023 11:30 am	Arrived 12/05/2023 11:29 am	Bryant B.
12/05/2023 12:00 pm	Customer Signature Posted	Bryant B.
12/05/2023 12:05 pm	Updated status to Service Completed	Bryant B.
12/05/2023 12:05 pm	Work Order Tasks Added	Bryant B.
12/05/2023 12:05 pm	Check-out 12/05/2023 12:01 pm	Bryant B.
12/05/2023 12:06 pm	Service Completed	Bryant B.
12/05/2023 12:06 pm	Updated status to Pending Approval	Bryant B.
12/05/2023 02:55 pm	Approved.	Chu H.
12/05/2023 02:55 pm	Updated status to Submitted for Invoicing	Chu H.
12/05/2023 04:22 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40841

Work Orders