DSI WebApp

W40871 Invoiced

Customer/Point of Contact:

Royal Orchid Guam
Jiao Jiao Zhu (671-649-2000)

Scheduled Date/Time:

12/19/2023, 03:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jiao Jiao

Date Signed:

12/19/2023

Invoice Number:

031760

Work Requested

Juliana's workstation lost server trust relationship.

Work Requested by: Jiao Jiao Zhu

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Juliana's workstation lost server trust relationship. Verified access to local administrator account. Restored server trust relationship by removing workstation from domain and adding workstation back to Royal Orchid's domain on local administrator account. Verified that Juliana can log in and access files properly.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Juliana's workstation lost server trust relationship. Verified access to local administrator account. Restored server trust relationship by removing workstation from domain and adding workstation back to Royal Orchid's domain on local administrator account. Verified that Juliana can log in and access files properly.	Bryant Bagiac	12/19/2023 03:19 pm	12/19/2023 03:41 pm	00:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/19/2023 03:14 pm	Created workorder.	Kevin H.
12/19/2023 03:14 pm	Assigned: Bryant Bagiac	Kevin H.
12/19/2023 03:14 pm	Updated status to Scheduled	Kevin H.
12/19/2023 03:19 pm	Check-in 12/19/2023 03:19 pm	Bryant B.
12/19/2023 03:24 pm	Arrived 12/19/2023 03:24 pm	Bryant B.
12/19/2023 03:40 pm	Customer Signature Posted	Bryant B.
12/19/2023 03:45 pm	Updated status to Service Completed	Bryant B.
12/19/2023 03:45 pm	Work Order Tasks Added	Bryant B.
12/19/2023 03:45 pm	Check-out 12/19/2023 03:41 pm	Bryant B.
12/19/2023 03:47 pm	Service Completed	Bryant B.
12/19/2023 03:47 pm	Updated status to Pending Approval	Bryant B.
12/20/2023 09:06 am	Approved.	Chu H.
12/20/2023 09:06 am	Updated status to Submitted for Invoicing	Chu H.
12/20/2023 11:20 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40871

Work Orders