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W40903   Invoiced

01/09/2024, 05:00 pm   
Onsite
After Hours
DSIG.4070: After Hour Service 2024
After Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
0
Chu Hsieh
Yes
Bridget Bagiac
01/09/2024
031797

Work Requested

Troubleshoot slow internet speed on VPN with AIG support.
Work Requested by: Bridget Bagiac

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Work with AIG IT and Verizon to troubleshoot internet connection. Record shows GIA suppose to get 6Mbps speed. Initially getting 0.25Mbps download and 14.9Mbps upload speed. Turning off QOS speed improved to 18mbps down 18Mbps up. For now team will leave QOS off
Work Completed Technician Check-in Check-out Actual Hrs
1 Work with AIG IT and Verizon to troubleshoot internet connection. Record shows GIA suppose to get 6Mbps speed. Initially getting 0.25Mbps download and 14.9Mbps upload speed. Turning off QOS speed improved to 18mbps down 18Mbps up. For now team will leave QOS off Chu Hsieh
01/09/2024 04:45 pm 01/09/2024 06:36 pm 01:51

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
01/08/2024 03:56 pm Created workorder. Chu H.
01/08/2024 03:56 pm Assigned: Chu Hsieh Chu H.
01/08/2024 03:56 pm Updated status to Scheduled Chu H.
01/09/2024 03:34 pm Updated Estimated Service Time (hrs) to Chu H.
01/09/2024 03:34 pm Modified workorder. Chu H.
01/09/2024 06:35 pm Check-in 01/09/2024 04:45 pm Chu H.
01/09/2024 06:35 pm Arrived 01/09/2024 05:00 pm Chu H.
01/09/2024 06:39 pm Updated status to Service Completed Chu H.
01/09/2024 06:39 pm Work Order Tasks Added Chu H.
01/09/2024 06:39 pm Check-out 01/09/2024 06:36 pm Chu H.
01/09/2024 06:41 pm Customer Signature Posted Chu H.
01/09/2024 06:42 pm Service Completed Chu H.
01/09/2024 06:42 pm Updated status to Pending Approval Chu H.
01/09/2024 06:43 pm Approved. Chu H.
01/09/2024 06:43 pm Updated status to Submitted for Invoicing Chu H.
01/10/2024 09:22 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W40903