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W40997 Invoiced

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

02/20/2024, 09:19 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

ME00.6014: Morrico Equipment - Service Contract (03/01/23 - 02/28/24)

Rates:

Morrico Equipment - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Joey

Date Signed:

03/22/2024

Invoice Number:

031944

Work Requested

Download and install Xentry

Work Requested by: Alma Dimla

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo Thinkpad		cable and instructions provided.

Work Completed 1

Summary of Tasks

Attempted to install XENTRY 09-23 software from Fusonet website per instructions from Morrico. Worked with Morrico to receive login to Fusonet to download and install files for Xentry installation. Completed download file size shows around 23 GB in Google Chrome, but when download finishes only 5 GB is downloaded. Unable to open or extract files due to error stating folder is empty. Did not work when trying to download and install on several computers. Morrico sent over USB containing files for Xentry software installation. Could not complete installation due to SentinelOne antivirus blocking USBs from being access by the laptop. Alma advised that someone will pick up the laptop, power adapter, and USB for Morrico IT department to install Xentry.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Attempted to install XENTRY 09-23 software from Fusonet website per instructions from Morrico. Worked with Morrico to receive login to Fusonet to download and install files for Xentry installation. Completed download file size shows around 23 GB in Google Chrome, but when download finishes only 5 GB is downloaded. Unable to open or extract files due to error stating folder is empty. Did not work when trying to download and install on several computers. Morrico sent over USB containing files for Xentry software installation. Could not complete installation due to SentinelOne antivirus blocking USBs from being access by the laptop. Alma advised that someone will pick up the laptop, power adapter, and USB for Morrico IT department to install Xentry.	Bryant Bagiac	03/13/2024 03:00 pm	03/13/2024 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 19

Date/Time	Comment	Tech
02/20/2024 09:23 am	Created workorder.	Alahas P.
02/20/2024 09:23 am	Assigned: Kevin Hsueh	Alahas P.
02/20/2024 09:23 am	Updated status to Pending Schedule	Alahas P.
02/20/2024 09:23 am	Added customer equipment.	Alahas P.
02/20/2024 01:42 pm	Updated Estimated Service Time (hrs) to	Kevin H.
02/20/2024 01:42 pm	Assigned: Bryant Bagiac	Kevin H.
02/20/2024 01:42 pm	Unassigned: Kevin Hsueh	Kevin H.
02/20/2024 01:42 pm	Modified workorder.	Kevin H.
03/13/2024 04:20 pm	Check-in 03/13/2024 03:00 pm	Bryant B.
03/13/2024 04:27 pm	Updated status to Service Completed	Bryant B.
03/13/2024 04:27 pm	Work Order Tasks Added	Bryant B.
03/13/2024 04:27 pm	Check-out 03/13/2024 04:00 pm	Bryant B.
03/13/2024 04:30 pm	Service Completed	Bryant B.
03/13/2024 04:30 pm	Updated status to Pending Approval	Bryant B.
03/13/2024 04:30 pm	Signature for Later: Customer will sign when picking up the laptop	Bryant B.
03/13/2024 04:56 pm	Approved.	Chu H.
03/13/2024 04:56 pm	Updated status to Submitted for Invoicing	Chu H.
03/19/2024 04:25 pm	Updated status to Invoiced	Jessica L.
03/22/2024 11:22 am	Customer Signature Posted	Pam C.

Attachments 2

Filename
Items Received Vernon 02/20/2024 09:23 am
W40997

Work Orders