DSI WebApp

W41009 Invoiced

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Michael Makio (1-671-475-8772)

Scheduled Date/Time:

02/21/2024, 05:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031882

Work Requested

Michael unable to access server via SonicWall VPN from home.

Work Requested by: Michael Makio

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot remotely. Remote client not being assigned local network IP address and could not connect to DC and DHCP. Made adjustment on SonicWall to include local DHCP access. Tested and VPN client now obtain proper IP address of local network

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot remotely. Remote client not being assigned local network IP address and could not connect to DC and DHCP. Made adjustment on SonicWall to include local DHCP access. Tested and VPN client now obtain proper IP address of local network	Chu Hsieh	02/21/2024 05:30 pm	02/21/2024 06:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/22/2024 03:41 pm	Created workorder.	Chu H.
02/22/2024 03:41 pm	Assigned: Chu Hsieh	Chu H.
02/22/2024 03:41 pm	Updated status to Scheduled	Chu H.
02/22/2024 03:44 pm	Check-in 02/21/2024 05:30 pm	Chu H.
02/22/2024 03:46 pm	Updated status to Service Completed	Chu H.
02/22/2024 03:46 pm	Work Order Tasks Added	Chu H.
02/22/2024 03:46 pm	Check-out 02/21/2024 06:30 pm	Chu H.
02/22/2024 03:49 pm	Service Completed	Chu H.
02/22/2024 03:49 pm	Updated status to Pending Approval	Chu H.
02/22/2024 03:49 pm	No Signature: remote support	Chu H.
02/22/2024 03:50 pm	Approved.	Chu H.
02/22/2024 03:50 pm	Updated status to Submitted for Invoicing	Chu H.
02/22/2024 04:53 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41009

Work Orders