DSI WebApp

W41033 Invoiced

Customer/Point of Contact:

J&B Modern Tech
Nel Bangayan

Scheduled Date/Time:

02/29/2024, 09:30 am

Service Type:

Remote

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4071: Emergency Response 2024

Rates:

Emergency Response Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031909

Work Requested

Nel reported JBMT is unable to receive emails. Emergency service requested.

Work Requested by: Nel Bangayan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to JBSRV and noted that C: drive where Exchange Database is stored is out of disk space. Delete old log files and temp files to free up 30GB of space. Restart MS Exchange services. Sent a test email and confirmed emails are being received. Advised Nel of completion.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Login to JBSRV and noted that C: drive where Exchange Database is stored is out of disk space. Delete old log files and temp files to free up 30GB of space. Restart MS Exchange services. Sent a test email and confirmed emails are being received. Advised Nel of completion.	Kevin Hsueh	02/29/2024 09:30 am	02/29/2024 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/29/2024 10:26 am	Created workorder.	Kevin H.
02/29/2024 10:26 am	Assigned: Kevin Hsueh	Kevin H.
02/29/2024 10:26 am	Updated status to Scheduled	Kevin H.
02/29/2024 10:30 am	Check-in 02/29/2024 09:30 am	Kevin H.
02/29/2024 10:31 am	Updated status to Service Completed	Kevin H.
02/29/2024 10:31 am	Work Order Tasks Added	Kevin H.
02/29/2024 10:31 am	Check-out 02/29/2024 10:30 am	Kevin H.
02/29/2024 10:44 am	Service Completed	Kevin H.
02/29/2024 10:44 am	Updated status to Pending Approval	Kevin H.
02/29/2024 10:44 am	No Signature: Emergency Remote Support: Nel Bangayan Request	Kevin H.
02/29/2024 04:28 pm	Approved.	Chu H.
02/29/2024 04:28 pm	Updated status to Submitted for Invoicing	Chu H.
02/29/2024 04:33 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41033

Work Orders