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W41109   Invoiced

Isa Dental
Lori Wong
04/02/2024, 10:00 am   
Inhouse
Service Contract
DSIG.4069: Standard Service Hour 2024
Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No
031985

Work Requested

Troubleshoot Lori's Workstation. Running slow and several program errors.
Work Requested by: Lori Wong

Items Dropped Off 1

Item Serial Number Notes
1 Dell Optiplex 3010 2DP6G2S

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 MS Office 365 throws error that a repair is needed. Upon running the repair, issue still persists. Attempt to reinstall MS Office 365 and same issue occurs. Check System Event log and noted several Windows services were showing errors. Proceed to back up workstation and reprep with Windows 10 Pro. Reinstall MS Office 365 after reinstall with no issues. Workstation running smoothly. Workstation to be delivered and setup onsite at ISA Dental. Kevin Hsueh
04/02/2024 10:00 am 04/02/2024 11:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
04/03/2024 08:43 am Created workorder. Kevin H.
04/03/2024 08:43 am Assigned: Kevin Hsueh Kevin H.
04/03/2024 08:43 am Updated status to Scheduled Kevin H.
04/03/2024 08:43 am Added customer equipment. Kevin H.
04/03/2024 08:45 am Check-in 04/02/2024 10:00 am Kevin H.
04/03/2024 08:47 am Updated status to In Progress Kevin H.
04/03/2024 08:47 am Check-out 04/02/2024 11:00 am Kevin H.
04/03/2024 11:59 am Updated Estimated Service Time (hrs) to Kevin H.
04/03/2024 11:59 am Updated status to Service Completed Kevin H.
04/03/2024 11:59 am Modified workorder. Kevin H.
04/03/2024 12:01 pm Service Completed Kevin H.
04/03/2024 12:01 pm Updated status to Pending Approval Kevin H.
04/03/2024 12:01 pm No Signature: Workstation to be delivered and setup onsite. Kevin H.
04/04/2024 11:44 am Approved. Chu H.
04/04/2024 11:44 am Updated status to Submitted for Invoicing Chu H.
04/04/2024 12:03 pm Updated status to Invoiced Jessica L.