DSI WebApp

W41168 Invoiced

Customer/Point of Contact:

JMC Equipment Rental
Corey Paulino

Scheduled Date/Time:

04/25/2024, 10:29 am

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4071: Emergency Response 2024

Rates:

Emergency Response Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Cookie Taitano

Date Signed:

04/25/2024

Invoice Number:

032051

Work Requested

Troubleshoot Server

Work Requested by: Corey Paulino

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Server crashed due to long power outage. Noted HDD3 on RAID 5 Array is bad. HDD1 and HDD2 are good. Reboot server and confirmed server boots up and emails are flowing. DSI to provide a quote for a new SAS HDD to replace the bad HDD3.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Server crashed due to long power outage. Noted HDD3 on RAID 5 Array is bad. HDD1 and HDD2 are good. Reboot server and confirmed server boots up and emails are flowing. DSI to provide a quote for a new SAS HDD to replace the bad HDD3.	Kevin Hsueh	04/25/2024 10:33 am	04/25/2024 11:30 am	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/25/2024 10:31 am	Created workorder.	Kevin H.
04/25/2024 10:31 am	Assigned: Kevin Hsueh	Kevin H.
04/25/2024 10:31 am	Updated status to Scheduled	Kevin H.
04/25/2024 10:33 am	Check-in 04/25/2024 10:33 am	Kevin H.
04/25/2024 10:47 am	Arrived 04/25/2024 10:47 am	Kevin H.
04/25/2024 11:30 am	Customer Signature Posted	Kevin H.
04/25/2024 12:53 pm	Updated status to Service Completed	Kevin H.
04/25/2024 12:53 pm	Work Order Tasks Added	Kevin H.
04/25/2024 12:53 pm	Check-out 04/25/2024 11:30 am	Kevin H.
04/25/2024 02:19 pm	Service Completed	Kevin H.
04/25/2024 02:19 pm	Updated status to Pending Approval	Kevin H.
04/30/2024 09:22 am	Approved.	Chu H.
04/30/2024 09:22 am	Updated status to Submitted for Invoicing	Chu H.
04/30/2024 10:35 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41168

Work Orders