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W41258   Invoiced

06/06/2024, 10:00 am   
Onsite
Normal
DSIG.4069: Standard Service Hour 2024
Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Bryce Collier
06/06/2024
032135

Work Requested

Troubleshoot Grandstream ATA
Work Requested by: Bryce Collier

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot Grandstream ATAs for 3 story elevator and FLC elevator. Both extensions on ATAs are registered. Outbound rule not set properly for call out. Reconfigure outbound rule and perform test call on 3 story elevator successful. FLC elevator unable to call out. Connect analog phone to Grandstream ATA and perform test call successfully. Issue appears to be FLC elevator phone is not programmed or there is a physical line issue. Harvest to contact Otis
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot Grandstream ATAs for 3 story elevator and FLC elevator. Both extensions on ATAs are registered. Outbound rule not set properly for call out. Reconfigure outbound rule and perform test call on 3 story elevator successful. FLC elevator unable to call out. Connect analog phone to Grandstream ATA and perform test call successfully. Issue appears to be FLC elevator phone is not programmed or there is a physical line issue. Harvest to contact Otis Kevin Hsueh
06/06/2024 09:46 am 06/06/2024 10:45 am 00:59

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
06/05/2024 11:09 am Created workorder. Kevin H.
06/05/2024 11:09 am Assigned: Kevin Hsueh Kevin H.
06/05/2024 11:09 am Updated status to Scheduled Kevin H.
06/06/2024 09:46 am Check-in 06/06/2024 09:46 am Kevin H.
06/06/2024 09:47 am Arrived 06/06/2024 09:46 am Kevin H.
06/06/2024 10:25 am Customer Signature Posted Kevin H.
06/06/2024 10:50 am Updated status to Service Completed Kevin H.
06/06/2024 10:50 am Work Order Tasks Added Kevin H.
06/06/2024 10:50 am Check-out 06/06/2024 10:45 am Kevin H.
06/06/2024 10:54 am Service Completed Kevin H.
06/06/2024 10:54 am Updated status to Pending Approval Kevin H.
06/10/2024 11:13 am Approved. Chu H.
06/10/2024 11:13 am Updated status to Submitted for Invoicing Chu H.
06/10/2024 04:57 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41258