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W41289   Invoiced

Cinnabon
Chuck Williams (671-633-2667)
06/19/2024, 09:00 am   
Onsite
Service Contract
GMP0.6014: Guam Memorial Park - Service Contract (03/01/24 - 02/28/25)
Guam Memorial Park - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
Yes
Chuck Williams
06/19/2024
032159

Work Requested

Troubleshoot network issues at Mall location.
Work Requested by: Chuck Williams

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check Cinnabon mall network and noted internet drops occur randomly. Connect known good laptop directly to GTA Modem and confirmed drops still occur. Issue is on GTA Modem and not Cinnabon network equipment. Contact GTA and create ticket with GTA support rep Ressa. GTA Ticket# 854286 for Cinnabon Mall for June 25 between 1pm - 4pm. Provided information to Chuck.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check Cinnabon mall network and noted internet drops occur randomly. Connect known good laptop directly to GTA Modem and confirmed drops still occur. Issue is on GTA Modem and not Cinnabon network equipment. Contact GTA and create ticket with GTA support rep Ressa. GTA Ticket# 854286 for Cinnabon Mall for June 25 between 1pm - 4pm. Provided information to Chuck. Kevin Hsueh
06/19/2024 09:22 am 06/19/2024 10:16 am 00:54

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
06/19/2024 08:12 am Created workorder. Kevin H.
06/19/2024 08:12 am Assigned: Kevin Hsueh Kevin H.
06/19/2024 08:12 am Updated status to Scheduled Kevin H.
06/19/2024 09:23 am Check-in 06/19/2024 09:22 am Kevin H.
06/19/2024 09:23 am Arrived 06/19/2024 09:23 am Kevin H.
06/19/2024 10:02 am Customer Signature Posted Kevin H.
06/19/2024 10:18 am Updated status to Service Completed Kevin H.
06/19/2024 10:18 am Work Order Tasks Added Kevin H.
06/19/2024 10:18 am Check-out 06/19/2024 10:16 am Kevin H.
06/19/2024 10:20 am Service Completed Kevin H.
06/19/2024 10:20 am Updated status to Pending Approval Kevin H.
06/19/2024 11:42 am Updated Estimated Service Time (hrs) to Kevin H.
06/19/2024 11:42 am Updated scheduled date/time from 06/26/2024 09:00 am to: 06/19/2024 09:00 am Kevin H.
06/19/2024 11:42 am Modified workorder. Kevin H.
06/20/2024 08:48 am Approved. Chu H.
06/20/2024 08:48 am Updated status to Submitted for Invoicing Chu H.
06/20/2024 09:03 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41289