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W41321 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

07/08/2024, 12:33 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jessica Limo

Customer Signature:

Yes

Print Name:

Mary Rhodes

Date Signed:

07/23/2024

Invoice Number:

032204

Work Requested

laptop not opening to windows

Work Requested by: Mary Rhodes

Items Dropped Off 1

	Item	Serial Number	Notes
1	go laptop with ac adapter		5cd9377bnb

Work Completed 1

Summary of Tasks

Power up HP Laptop and noted Laptop boots to Windows successfully. Test open Outlook successfully. Per Mary, HP Laptop was not booting up or when it boots up it only shows post and does not boot to Windows. Check event log and noted log entries of sleep mode. Laptop was unable to boot back up from sleep mode properly.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Power up HP Laptop and noted Laptop boots to Windows successfully. Test open Outlook successfully. Per Mary, HP Laptop was not booting up or when it boots up it only shows post and does not boot to Windows. Check event log and noted log entries of sleep mode. Laptop was unable to boot back up from sleep mode properly.	Kevin Hsueh	07/12/2024 11:00 am	07/12/2024 12:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
07/08/2024 12:36 pm	Created workorder.	Jessica L.
07/08/2024 12:36 pm	Assigned: Kevin Hsueh	Jessica L.
07/08/2024 12:36 pm	Updated status to Pending Schedule	Jessica L.
07/08/2024 12:36 pm	Added customer equipment.	Jessica L.
07/12/2024 01:36 pm	Check-in 07/12/2024 11:00 am	Kevin H.
07/12/2024 01:38 pm	Updated status to Service Completed	Kevin H.
07/12/2024 01:38 pm	Work Order Tasks Added	Kevin H.
07/12/2024 01:38 pm	Check-out 07/12/2024 12:00 pm	Kevin H.
07/15/2024 09:24 am	Service Completed	Kevin H.
07/15/2024 09:24 am	Updated status to Pending Approval	Kevin H.
07/15/2024 09:24 am	Signature for Later:	Kevin H.
07/15/2024 04:53 pm	Approved.	Chu H.
07/15/2024 04:53 pm	Updated status to Submitted for Invoicing	Chu H.
07/23/2024 10:20 am	Customer Signature Posted	Alahas P.
07/23/2024 10:20 am	Customer Signature Posted	Alahas P.
07/23/2024 10:29 am	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W41321

Work Orders