DSI WebApp

W41376 Invoiced

Customer/Point of Contact:

Office of the Attorney General
William Zayas

Scheduled Date/Time:

07/31/2024, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

AGAD.3004: Attorney General Admin Div - P246A00509 Exp 09/30/24

Rates:

P246A00509 - Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Will Zayas

Date Signed:

07/31/2024

Invoice Number:

032233

Work Requested

Troubleshoot 3CX IP Phone Provisioning Issue

Work Requested by: William Zayas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Show will how to manually provision extension on IP Phone. Auto provision not available as IP Phones are set as static IP. Auto provision only available on DHCP. Troubleshoot 3CX email notifications. Unable to send. Confirmed with OAG that Internet provider was recently changed and a new WAN static IP was provided. 3CX was still using old static IP. enter new WAN static IP on 3CX and test email alerts successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Show will how to manually provision extension on IP Phone. Auto provision not available as IP Phones are set as static IP. Auto provision only available on DHCP. Troubleshoot 3CX email notifications. Unable to send. Confirmed with OAG that Internet provider was recently changed and a new WAN static IP was provided. 3CX was still using old static IP. enter new WAN static IP on 3CX and test email alerts successfully.	Kevin Hsueh	07/31/2024 08:52 am	07/31/2024 09:52 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/30/2024 04:39 pm	Created workorder.	Kevin H.
07/30/2024 04:39 pm	Assigned: Kevin Hsueh	Kevin H.
07/30/2024 04:39 pm	Updated status to Scheduled	Kevin H.
07/31/2024 08:52 am	Check-in 07/31/2024 08:52 am	Kevin H.
07/31/2024 08:53 am	Arrived 07/31/2024 08:53 am	Kevin H.
07/31/2024 09:39 am	Customer Signature Posted	Kevin H.
07/31/2024 10:06 am	Updated status to Service Completed	Kevin H.
07/31/2024 10:06 am	Work Order Tasks Added	Kevin H.
07/31/2024 10:06 am	Check-out 07/31/2024 09:52 am	Kevin H.
07/31/2024 10:09 am	Service Completed	Kevin H.
07/31/2024 10:09 am	Updated status to Pending Approval	Kevin H.
07/31/2024 03:47 pm	Approved.	Chu H.
07/31/2024 03:47 pm	Updated status to Submitted for Invoicing	Chu H.
07/31/2024 03:55 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41376

Work Orders