DSI WebApp

W41510 Invoiced

Customer/Point of Contact:

Robert J. Yang D.M.D., P.C.
Tae Keun Lee (+16716478702)

Scheduled Date/Time:

10/09/2024, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Audrey

Date Signed:

10/09/2024

Invoice Number:

032360

Work Requested

Troubleshoot Backup Replication. Check APPSRV - Slowness reported.

Work Requested by: Tae Keun Lee

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Imagemanager and noted replication failed. Start job again and error message stating destination not accessible. Confirmed NAS is on. Try to access NAS but unable to connect. Restart NAS and test connect successfully. Noted Imagemanager jobs started and completed successfully. YANGSRV Backup failed due to NAS destination not reachable. Restart backup job and confirmed backup is in progress.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check Imagemanager and noted replication failed. Start job again and error message stating destination not accessible. Confirmed NAS is on. Try to access NAS but unable to connect. Restart NAS and test connect successfully. Noted Imagemanager jobs started and completed successfully. YANGSRV Backup failed due to NAS destination not reachable. Restart backup job and confirmed backup is in progress.	Kevin Hsueh	10/09/2024 01:59 pm	10/09/2024 02:59 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/09/2024 10:49 am	Created workorder.	Kevin H.
10/09/2024 10:49 am	Assigned: Kevin Hsueh	Kevin H.
10/09/2024 10:49 am	Updated status to Scheduled	Kevin H.
10/09/2024 01:59 pm	Check-in 10/09/2024 01:59 pm	Kevin H.
10/09/2024 01:59 pm	Arrived 10/09/2024 01:59 pm	Kevin H.
10/09/2024 02:53 pm	Customer Signature Posted	Kevin H.
10/09/2024 03:13 pm	Updated status to Service Completed	Kevin H.
10/09/2024 03:13 pm	Work Order Tasks Added	Kevin H.
10/09/2024 03:13 pm	Check-out 10/09/2024 02:59 pm	Kevin H.
10/09/2024 03:15 pm	Service Completed	Kevin H.
10/09/2024 03:15 pm	Updated status to Pending Approval	Kevin H.
10/10/2024 10:39 am	Approved.	Chu H.
10/10/2024 10:39 am	Updated status to Submitted for Invoicing	Chu H.
10/10/2024 11:04 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41510

Work Orders