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W41510   Invoiced

10/09/2024, 02:00 pm   
Onsite
Normal
DSIG.4069: Standard Service Hour 2024
Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Audrey
10/09/2024
032360

Work Requested

Troubleshoot Backup Replication. Check APPSRV - Slowness reported.
Work Requested by: Tae Keun Lee

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check Imagemanager and noted replication failed. Start job again and error message stating destination not accessible. Confirmed NAS is on. Try to access NAS but unable to connect. Restart NAS and test connect successfully. Noted Imagemanager jobs started and completed successfully. YANGSRV Backup failed due to NAS destination not reachable. Restart backup job and confirmed backup is in progress.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check Imagemanager and noted replication failed. Start job again and error message stating destination not accessible. Confirmed NAS is on. Try to access NAS but unable to connect. Restart NAS and test connect successfully. Noted Imagemanager jobs started and completed successfully. YANGSRV Backup failed due to NAS destination not reachable. Restart backup job and confirmed backup is in progress. Kevin Hsueh
10/09/2024 01:59 pm 10/09/2024 02:59 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
10/09/2024 10:49 am Created workorder. Kevin H.
10/09/2024 10:49 am Assigned: Kevin Hsueh Kevin H.
10/09/2024 10:49 am Updated status to Scheduled Kevin H.
10/09/2024 01:59 pm Check-in 10/09/2024 01:59 pm Kevin H.
10/09/2024 01:59 pm Arrived 10/09/2024 01:59 pm Kevin H.
10/09/2024 02:53 pm Customer Signature Posted Kevin H.
10/09/2024 03:13 pm Updated status to Service Completed Kevin H.
10/09/2024 03:13 pm Work Order Tasks Added Kevin H.
10/09/2024 03:13 pm Check-out 10/09/2024 02:59 pm Kevin H.
10/09/2024 03:15 pm Service Completed Kevin H.
10/09/2024 03:15 pm Updated status to Pending Approval Kevin H.
10/10/2024 10:39 am Approved. Chu H.
10/10/2024 10:39 am Updated status to Submitted for Invoicing Chu H.
10/10/2024 11:04 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41510