DSI WebApp

W41536 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Lou Garcia

Scheduled Date/Time:

10/25/2024, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lou Garcia

Date Signed:

10/25/2024

Invoice Number:

032390

Work Requested

Troubleshoot Tony Sawyer print from Outlook issues

Work Requested by: Lou Garcia

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot printing issues on Tony's macbook pro. Some prints print out error pages stating syntax error. Check Xerox KB and noted this is an issue on the Macbooks. Proceed to download and install latest Xerox driver for Mac. Perform test prints successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot printing issues on Tony's macbook pro. Some prints print out error pages stating syntax error. Check Xerox KB and noted this is an issue on the Macbooks. Proceed to download and install latest Xerox driver for Mac. Perform test prints successfully.	Kevin Hsueh	10/25/2024 10:31 am	10/25/2024 11:30 am	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/25/2024 08:42 am	Created workorder.	Kevin H.
10/25/2024 08:42 am	Assigned: Kevin Hsueh	Kevin H.
10/25/2024 08:42 am	Updated status to Scheduled	Kevin H.
10/25/2024 10:31 am	Check-in 10/25/2024 10:31 am	Kevin H.
10/25/2024 10:32 am	Arrived 10/25/2024 10:32 am	Kevin H.
10/25/2024 10:58 am	Customer Signature Posted	Kevin H.
10/25/2024 11:36 am	Updated status to Service Completed	Kevin H.
10/25/2024 11:36 am	Work Order Tasks Added	Kevin H.
10/25/2024 11:36 am	Check-out 10/25/2024 11:30 am	Kevin H.
10/25/2024 11:38 am	Service Completed	Kevin H.
10/25/2024 11:38 am	Updated status to Pending Approval	Kevin H.
10/26/2024 11:13 am	Approved.	Chu H.
10/26/2024 11:13 am	Updated status to Submitted for Invoicing	Chu H.
10/28/2024 10:39 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41536

Work Orders