DSI WebApp

W41622 Invoiced

Customer/Point of Contact:

Guam Hotel & Restaurant Association
Mary Rhodes (671-649-1447)

Scheduled Date/Time:

12/12/2024, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mary Rhodes

Date Signed:

12/12/2024

Invoice Number:

032459

Payment Type:

Check

Check Number:

14658

Amount ($):

150.00

Payment Date:

December 12, 2024

Added By:

Kevin H.
December 12, 2024 11:33 am

Work Requested

Troubleshoot laptop and email issues.

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot ConstantContact Software (Email Blast Software) as Joanne advises some of their clients do not receive the email. Check and noticed email blast is being sent from info-ghra.org@shared1.ccsend.com. Perform test send to kevin@dimensionsystems.com and noted email is not received. Test send to a gmail account and confirmed email is received. Issue is with the recipients' email security either blocking marketing emails or info-ghra.org@shared1.ccsend.com. Uninstall McAfee from Joanne's laptop and install AVG AntiVirus.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot ConstantContact Software (Email Blast Software) as Joanne advises some of their clients do not receive the email. Check and noticed email blast is being sent from info-ghra.org@shared1.ccsend.com. Perform test send to kevin@dimensionsystems.com and noted email is not received. Test send to a gmail account and confirmed email is received. Issue is with the recipients' email security either blocking marketing emails or info-ghra.org@shared1.ccsend.com. Uninstall McAfee from Joanne's laptop and install AVG AntiVirus.	Kevin Hsueh	12/12/2024 09:28 am	12/12/2024 10:28 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
12/11/2024 04:35 pm	Created workorder.	Kevin H.
12/11/2024 04:35 pm	Assigned: Kevin Hsueh	Kevin H.
12/11/2024 04:35 pm	Updated status to Scheduled	Kevin H.
12/12/2024 09:34 am	Check-in 12/12/2024 09:28 am	Kevin H.
12/12/2024 09:34 am	Arrived 12/12/2024 09:34 am	Kevin H.
12/12/2024 10:50 am	Customer Signature Posted	Kevin H.
12/12/2024 11:26 am	Updated status to Service Completed	Kevin H.
12/12/2024 11:26 am	Work Order Tasks Added	Kevin H.
12/12/2024 11:26 am	Check-out 12/12/2024 10:28 am	Kevin H.
12/12/2024 11:32 am	Service Completed	Kevin H.
12/12/2024 11:32 am	Updated status to Pending Approval	Kevin H.
12/12/2024 11:33 am	Payment Made. Type: Check (Check Number: 14658) \| Amount: $150.00 \| Payment Date: 12/12/2024	Kevin H.
12/12/2024 05:07 pm	Approved.	Chu H.
12/12/2024 05:07 pm	Updated status to Submitted for Invoicing	Chu H.
12/12/2024 05:23 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41622

Work Orders