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W41652   Invoiced

01/07/2025, 01:30 pm   
Onsite
Normal
DSIG.4069: Standard Service Hour 2024
Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
1
SV1529731
Kevin Hsueh
No
032502

Work Requested

Park Place Tech Ticket SV1529731 at Dusit Thani to troubleshoot HP Server
Work Requested by: Jonathan Tan

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Arrived onsite and contacted FE Helpdesk to get in contact with TSE L3. After 1 hour wait, worked with Goganesan from TSE L3. Per TSE L3, they do not have the CLI admin credentials and customer (Bruce Youn) also advised they do not have the CLI admin credentials. Per Goganesan from TSE L3, he advised me to let the customer (Bruce Youn) know that he will be escalating this issue. Goganesan cleared me to leave site today as PPT and customer do not have the CLI admin credentials to login.
Work Completed Technician Check-in Check-out Actual Hrs
1 Arrived onsite and contacted FE Helpdesk to get in contact with TSE L3. After 1 hour wait, worked with Goganesan from TSE L3. Per TSE L3, they do not have the CLI admin credentials and customer (Bruce Youn) also advised they do not have the CLI admin credentials. Per Goganesan from TSE L3, he advised me to let the customer (Bruce Youn) know that he will be escalating this issue. Goganesan cleared me to leave site today as PPT and customer do not have the CLI admin credentials to login. Kevin Hsueh
01/07/2025 02:00 pm 01/07/2025 03:45 pm 01:45

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
01/07/2025 01:13 pm Created workorder. Kevin H.
01/07/2025 01:13 pm Assigned: Kevin Hsueh Kevin H.
01/07/2025 01:13 pm Updated status to Scheduled Kevin H.
01/07/2025 03:43 pm Check-in 01/07/2025 02:00 pm Kevin H.
01/07/2025 03:45 pm Arrived 01/07/2025 02:00 pm Kevin H.
01/07/2025 03:47 pm Updated status to Service Completed Kevin H.
01/07/2025 03:47 pm Work Order Tasks Added Kevin H.
01/07/2025 03:47 pm Check-out 01/07/2025 03:45 pm Kevin H.
01/07/2025 04:36 pm Service Completed Kevin H.
01/07/2025 04:36 pm Updated status to Pending Approval Kevin H.
01/07/2025 04:36 pm No Signature: Park Place Tech Service Kevin H.
01/08/2025 04:44 pm Approved. Chu H.
01/08/2025 04:44 pm Updated status to Submitted for Invoicing Chu H.
01/08/2025 05:01 pm Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41652