DSI WebApp

W41679 Invoiced

Customer/Point of Contact:

Robert J. Yang D.M.D., P.C.
Tae Keun Lee (+16716478702)

Scheduled Date/Time:

01/24/2025, 11:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Audrey

Date Signed:

01/24/2025

Invoice Number:

032527

Work Requested

Troubleshoot Server Backup/Replication.

Work Requested by: Tae Keun Lee

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Shadowprotect Image Manager unable to access share drive on NAS. Login to NAS and confirmed NAS is up. Proceed to reboot NAS and restart Shadowprotect Image Manager job. Confirmed replication is progressing. Showed Audrey how to login and reboot NAS.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Shadowprotect Image Manager unable to access share drive on NAS. Login to NAS and confirmed NAS is up. Proceed to reboot NAS and restart Shadowprotect Image Manager job. Confirmed replication is progressing. Showed Audrey how to login and reboot NAS.	Kevin Hsueh	01/24/2025 10:38 am	01/24/2025 11:07 am	00:29

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/24/2025 08:30 am	Created workorder.	Kevin H.
01/24/2025 08:30 am	Assigned: Kevin Hsueh	Kevin H.
01/24/2025 08:30 am	Updated status to Scheduled	Kevin H.
01/24/2025 10:38 am	Check-in 01/24/2025 10:38 am	Kevin H.
01/24/2025 10:39 am	Arrived 01/24/2025 10:39 am	Kevin H.
01/24/2025 10:56 am	Customer Signature Posted	Kevin H.
01/24/2025 11:08 am	Updated status to Service Completed	Kevin H.
01/24/2025 11:08 am	Work Order Tasks Added	Kevin H.
01/24/2025 11:08 am	Check-out 01/24/2025 11:07 am	Kevin H.
01/24/2025 11:12 am	Service Completed	Kevin H.
01/24/2025 11:12 am	Updated status to Pending Approval	Kevin H.
01/30/2025 05:15 pm	Approved.	Chu H.
01/30/2025 05:15 pm	Updated status to Submitted for Invoicing	Chu H.
01/31/2025 10:04 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41679

Work Orders