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W41683   Invoiced

01/27/2025, 10:40 am   
Onsite
Normal
DSIG.4069: Standard Service Hour 2024
Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Linda Kasio
01/27/2025
032539

Work Requested

Troubleshoot Accounting Workstation
Work Requested by: Linda Kasio

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot accounting workstation. No network access. Restore NIC card settings to DHCP and confirmed IP Address obtained and network accessible. Troubleshoot Lucy's workstation. No network access. Workstation connected to IP Phone for network connection. IP Phone has an issue passing the network connection. Reboot IP Phone and confirmed both IP Phone and workstation network access are up and operational.
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot accounting workstation. No network access. Restore NIC card settings to DHCP and confirmed IP Address obtained and network accessible. Troubleshoot Lucy's workstation. No network access. Workstation connected to IP Phone for network connection. IP Phone has an issue passing the network connection. Reboot IP Phone and confirmed both IP Phone and workstation network access are up and operational. Kevin Hsueh
01/27/2025 11:01 am 01/27/2025 11:44 am 00:43

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
01/27/2025 10:41 am Created workorder. Kevin H.
01/27/2025 10:41 am Assigned: Kevin Hsueh Kevin H.
01/27/2025 10:41 am Updated status to Scheduled Kevin H.
01/27/2025 11:01 am Check-in 01/27/2025 11:01 am Kevin H.
01/27/2025 11:01 am Arrived 01/27/2025 11:01 am Kevin H.
01/27/2025 11:28 am Customer Signature Posted Kevin H.
01/27/2025 11:45 am Updated status to Service Completed Kevin H.
01/27/2025 11:45 am Work Order Tasks Added Kevin H.
01/27/2025 11:45 am Check-out 01/27/2025 11:44 am Kevin H.
01/27/2025 11:47 am Service Completed Kevin H.
01/27/2025 11:47 am Updated status to Pending Approval Kevin H.
01/30/2025 05:12 pm Approved. Chu H.
01/30/2025 05:12 pm Updated status to Submitted for Invoicing Chu H.
01/31/2025 10:06 am Updated status to Invoiced Jessica L.

Attachments 1

Filename
W41683