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W41742 Invoiced

Customer/Point of Contact:

Supit, Collette
Collette Supit (+1 (671) 688-6772)

Scheduled Date/Time:

02/21/2025, 01:36 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Collette Supit

Date Signed:

02/24/2025

Invoice Number:

032583

Work Requested

Troubleshoot Dell laptop. It was left on the charger overnight and now it will not turn on.

Work Requested by: Collette Supit

Items Dropped Off 1

	Item	Serial Number	Notes
1	Dell Precision 7530		Charging cable included

Work Completed 1

Summary of Tasks

Troubleshoot Dell Laptop. Customer reported unable to boot. Boot up Dell Laptop successfully but noticed laptop was stuck in a failed firmware update restart loop due to the internal battery charge being low. Exit out of upgrade restart loop and login to Windows successfully. Perform several shutdown and reboot of the Dell Laptop successfully. Run a full Dell Hardware Diagnostic test and confirmed all hardware components passed with no issues.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot Dell Laptop. Customer reported unable to boot. Boot up Dell Laptop successfully but noticed laptop was stuck in a failed firmware update restart loop due to the internal battery charge being low. Exit out of upgrade restart loop and login to Windows successfully. Perform several shutdown and reboot of the Dell Laptop successfully. Run a full Dell Hardware Diagnostic test and confirmed all hardware components passed with no issues.	Kevin Hsueh	02/21/2025 02:00 pm	02/21/2025 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
02/21/2025 01:41 pm	Created workorder.	Alahas P.
02/21/2025 01:41 pm	Assigned: Kevin Hsueh	Alahas P.
02/21/2025 01:41 pm	Updated status to Pending Schedule	Alahas P.
02/21/2025 01:41 pm	Added customer equipment.	Alahas P.
02/21/2025 02:46 pm	Check-in 02/21/2025 02:00 pm	Kevin H.
02/21/2025 03:03 pm	Updated status to Service Completed	Kevin H.
02/21/2025 03:03 pm	Work Order Tasks Added	Kevin H.
02/21/2025 03:03 pm	Check-out 02/21/2025 03:01 pm	Kevin H.
02/21/2025 03:08 pm	Service Completed	Kevin H.
02/21/2025 03:08 pm	Updated status to Pending Approval	Kevin H.
02/21/2025 03:08 pm	Signature for Later: Customer will pick up	Kevin H.
02/21/2025 05:28 pm	Approved.	Chu H.
02/21/2025 05:28 pm	Updated status to Submitted for Invoicing	Chu H.
02/21/2025 05:29 pm	Approved.	Chu H.
02/21/2025 05:29 pm	Updated status to Submitted for Invoicing	Chu H.
02/24/2025 04:56 pm	Customer Signature Posted	Alahas P.
02/24/2025 05:00 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received Collette Supit 02/21/2025 01:41 pm
W41742

Work Orders