DSI WebApp

W41780 Invoiced

Customer/Point of Contact:

Level 10
Level 10 Inc (509-252-0711)

Scheduled Date/Time:

03/10/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

LV10.4007: Level 10 - Flat Rate Services 2024

Rates:

Level 10 - Flat Rate Services 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

9793223

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032623

Work Requested

Level 10 Service# 9793223 at Ross #1902: Install new pin pad on Register 7

Work Requested by: Level 10 Inc

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Replace Pin Pad on Register 7. Worked with Danny from Ross Helpdesk. XLATE error still present. Reboot POS and allow Pin Pad to redownload files with Danny. Perform test after redownload and XLATE error still occurs. Per Danny, he will escalate to Ross Application Team. Danny cleared me to leave site. I was able to take the old Pin Pad to FedEx to ship back to Level 10 and uploaded all deliverables to the portal

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Replace Pin Pad on Register 7. Worked with Danny from Ross Helpdesk. XLATE error still present. Reboot POS and allow Pin Pad to redownload files with Danny. Perform test after redownload and XLATE error still occurs. Per Danny, he will escalate to Ross Application Team. Danny cleared me to leave site. I was able to take the old Pin Pad to FedEx to ship back to Level 10 and uploaded all deliverables to the portal	Kevin Hsueh	03/10/2025 09:30 am	03/10/2025 11:00 am	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/10/2025 08:45 am	Created workorder.	Kevin H.
03/10/2025 08:45 am	Assigned: Kevin Hsueh	Kevin H.
03/10/2025 08:45 am	Updated status to Scheduled	Kevin H.
03/10/2025 11:25 am	Check-in 03/10/2025 09:30 am	Kevin H.
03/10/2025 11:27 am	Arrived 03/10/2025 09:30 am	Kevin H.
03/10/2025 11:27 am	Updated status to Service Completed	Kevin H.
03/10/2025 11:27 am	Work Order Tasks Added	Kevin H.
03/10/2025 11:27 am	Check-out 03/10/2025 11:00 am	Kevin H.
03/10/2025 11:30 am	Service Completed	Kevin H.
03/10/2025 11:30 am	Updated status to Pending Approval	Kevin H.
03/10/2025 11:30 am	No Signature: Level 10 Service	Kevin H.
03/11/2025 11:51 am	Approved.	Chu H.
03/11/2025 11:51 am	Updated status to Submitted for Invoicing	Chu H.
03/11/2025 11:57 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41780

Work Orders